The tables below show the current deposit working hours, same-day withdrawal cut-off times and withdrawal processing times by payment method. All stated times use UTC+8.
Deposit working hours
Payment method | Weekday working hours | Weekend working hours |
China UnionPay 1 | 08:00–24:00 (UTC+8) | Not available |
China UnionPay 3 | 08:00–24:00 (UTC+8) | 08:00–24:00 (UTC+8) |
Alipay | 08:00–24:00 (UTC+8) | Not available |
USDT 1 | 24 hours | 24 hours |
USDT 2 | 24 hours | 24 hours |
MayBank – International Bank Wire | 24 hours | 24 hours |
DBS Bank – International Bank Wire | 24 hours | 24 hours |
NAB Bank – International Bank Wire | 24 hours | 24 hours |
Neteller | 24 hours | 24 hours |
Credit Cards | 24 hours | 24 hours |
Credit Cards 2 | 24 hours | 24 hours |
PayPal Account | 24 hours | 24 hours |
Japanese Local Banks | 08:00–24:00 (UTC+8) | Not available |
Bitwallet | 24 hours | 24 hours |
Korea Local Bank 1 | 08:00–24:00 (UTC+8) | Not available |
Southeast Asia Local Banks 2 | 24 hours | 24 hours |
Global Pay | 24 hours | 24 hours |
Working hours describe the payment method's operating window. They do not guarantee immediate recording, matching or crediting. Use the method availability and status shown for the current request in the Client Portal.
Same-day withdrawal cut-off and processing time
Payment method | Same-day cut-off | Withdrawal processing time |
China UnionPay 1 | 17:00 (UTC+8) | 1–3 days |
China UnionPay 3 | 17:00 (UTC+8) | 1–3 days |
Alipay | 17:00 (UTC+8) | 1–3 days |
USDT 1 | 17:00 (UTC+8) | 1–3 days |
USDT 2 | 17:00 (UTC+8) | 1–3 days |
MayBank – International Bank Wire | 12:00 (UTC+8) | 1–3 days |
DBS Bank – International Bank Wire | 12:00 (UTC+8) | 1–3 days |
NAB Bank – International Bank Wire | 12:00 (UTC+8) | 1–3 days |
Neteller | 12:00 (UTC+8) | 1–3 days |
Credit Cards | 12:00 (UTC+8) | 1–3 days |
Credit Cards 2 | 12:00 (UTC+8) | 1–3 days |
PayPal Account | 12:00 (UTC+8) | 1–3 days |
Japanese Local Banks | 12:00 (UTC+8) | 1–3 days |
Bitwallet | 12:00 (UTC+8) | 1–3 days |
Korea Local Bank 1 | 12:00 (UTC+8) | 1–3 days |
Southeast Asia Local Banks 2 | 12:00 (UTC+8) | 1–3 days |
Global Pay | 12:00 (UTC+8) | 1–3 days |
The listed withdrawal processing time is 1–3 days. Submission, review, approval, processing, sending and receipt by the receiving provider are separate stages. The listed time is not a guarantee that the receiving account will be credited within the same period.
What if I submit outside a working window or after a cut-off?
You can create a request whenever the relevant function and payment method are available in the Client Portal. The current transaction record is the source for its status, timestamps, estimate and any action required.
Open Transaction History in the Client Portal.
Select the relevant deposit or withdrawal.
Review the status, timestamps, estimate and action message.
Do not submit a duplicate request while the existing record remains active.
If the record fails, requires action or is past the displayed estimate, contact Customer Support with the request reference, amount, currency, payment method and exact status. Never provide a password, one-time code, full card number, private key or recovery phrase.