Payment methods can differ by country or region and can change between transactions. Use the methods displayed in the FXTRADING.com Client Portal for your current profile and transaction.
Why can a method be missing?
A payment method can be unavailable because of:
your country or region;
the FXTRADING.com legal entity connected with your profile;
the selected deposit or withdrawal direction;
account, currency or amount eligibility;
verification or security requirements;
payment-provider coverage or maintenance; or
a temporary service or routing issue.
A method used previously is not guaranteed to remain available.
What should I do?
Sign in to the Client Portal.
Open Deposit or Withdrawal.
Select the relevant source, destination, currency and amount.
Review the eligible methods displayed.
Check each method’s fee, limit, conversion information and processing estimate.
Follow only the secure on-screen instructions for the method you select.
Do not use another person’s card, bank account or wallet. Do not change your address, use a VPN or enter inaccurate information to make a payment method appear.
What if the original withdrawal method is unavailable?
Do not select a different destination merely to bypass the unavailable method. Contact FXTRADING.com before submitting the withdrawal if an original funding method is closed, expired, unsupported or unable to receive funds.
Can funds become locked because a method is unavailable?
Do not retry repeatedly. Check Transaction History to determine whether a transaction was recorded, failed, cancelled or is still processing.
If a provider debited funds but the deposit is missing, or a withdrawal cannot proceed, contact FXTRADING.com with the transaction reference, amount, currency, method, date and time with time zone, and a redacted payment record. Never provide a password, one-time code, full card number, private key or recovery phrase.