First check whether the deposit request was recorded, whether the payment provider completed the transfer and whether the selected FXTRADING.com destination has been credited. These are separate stages.
Step 1: Find the deposit record
Sign in to the FXTRADING.com Client Portal.
Open Transaction History.
Filter the list to show deposits.
Select the relevant record.
Check the destination, amount, currency, status, processing estimate and any action message.
If there is no record, check whether your bank, card provider, wallet or payment service debited or transferred the funds. Do not repeat the payment while the first attempt may still be processing.
Step 2: Check the selected destination
Confirm which trading account or wallet you selected when creating the deposit. A deposit can be recorded correctly but appear missing if you are viewing a different destination or currency.
Step 3: Use the record to choose the next action
The payment was not completed
Follow the provider or portal action message. If the provider did not debit or transfer the funds, you can create a new request using an eligible method displayed in the Client Portal.
The payment is still processing or under review
Wait until the processing estimate shown for the transaction has passed. A bank debit, card confirmation or blockchain confirmation does not by itself mean that the destination has been credited.
The request failed, was rejected or was returned
Review the reason or action message shown. Correct any payment-detail, ownership, verification, asset, network or reference issue before creating another request. If the message is unclear, contact support before retrying.
The deposit is completed but the funds are not visible
Refresh the Client Portal, confirm the selected destination and check its transaction history. If the funds are still missing, contact support with the deposit record and payment evidence.
What information should I provide?
Provide:
your deposit reference or order number, if available;
the selected trading account or wallet;
the amount and currency;
the payment method;
the date and time, including the time zone;
a redacted screenshot or receipt showing your name or wallet/account, amount, date and time, payment status, and recipient account or wallet; and
for cryptocurrency, the blockchain network and the TXID as text, not only as a screenshot.
If you cannot find the reference, provide the other details so support can identify the transaction.
Do not send a password, one-time code, full card number, card security code, private key or recovery phrase. Redact unrelated balances and transactions.