To confirm whether a client is registered under your Partner account, follow these straightforward steps:
The button names quoted below refer to the English interface. Use the corresponding controls displayed in your selected interface language.
Access your Partner Portal
Open "IB Report → Client List" in the main menu.
Use the Client Email filter to find the email available in the current search form.
Click "Apply" to run the search
Matching records appear in the current list with columns such as Client Name, Client Email, Client Country and Compliance Level. If no match is shown, check the selected level and filters; an empty result alone does not prove the client is not registered under you.
For account-specific help, sign in to the Client Portal, open Service Hub from the left navigation menu, select Create Ticket, and choose the category and issue that best match your request.