As a Partner of FXTRADING.com, you may encounter situations where certain trades don't generate rebates or aren't counted toward your trading volume. This primarily relates to trade duration and specific instrument rebate policies.
How Trade Duration Affects Rebates and Volume
Trade duration is a critical factor in determining whether a trade generates rebates and counts toward volume:
Trades under 1 minutes: All orders that are closed within 1 minutes of opening will not generate any rebates, nor will they be counted in your Partner loyalty program trading volume statistics.
Trades over 1 minutes: Only trades with a duration exceeding 1 minutes will be calculated.
Rebate Policies for Specific Instruments
For certain trading instruments, even without rebate settings, as long as the trade duration meets requirements, they will still affect your trading volume statistics:
Instruments without rebate settings: Although trades on these instruments don't generate rebates, as long as the trade duration exceeds 1 minutes (from opening to closing), they will still count toward your trading volume statistics.
How do I resolve issues?
If you find certain trades aren't generating expected rebates or aren't counted in your volume, check:
Whether the trade duration exceeds 1 minutes
Whether the relevant instrument has rebate settings
Whether your Partner account settings are correct
For further assistance, please contact us through:
Submitting a ticket in the Service Hub in your Client Portal