What if I cannot continue or resubmit verification?
Use the Verification flow in your Client Portal for Proof of Identity (PoI), face or liveness verification, and Proof of Address (PoA). Follow the instructions shown there.
If the Verification flow no longer allows another submission, sign in to the Client Portal.
Open Service Hub from the left-hand navigation.
Select Create Ticket.
Choose Verification.
Ask the Customer Support Team to reset or reopen your Verification flow. Include the verification step and the exact message shown.
Do not attach or upload copies of your identity document or Proof of Address to this ticket. Do not send them through email or Live Chat. If FXTRADING.com specifically asks for other additional supporting evidence, upload only those requested supporting documents through the Verification ticket. After the flow has been reset, return to the Verification section in the Client Portal and complete the requested identity, face or liveness, or address-verification step there.
Unverified Clients
Transaction Restrictions
Deposits: Prohibited
Withdrawals: Prohibited
Receiving transfers from other accounts: Prohibited
Transferring to other accounts: Prohibited
Account Modification Limits
Email modification: Limited to 1 change per month
Phone number modification: Limited to 1 change per month
Basic Verification Clients
Transaction Restrictions
Deposits: Allowed
Maximum deposit limit: $2,000 USD
Withdrawals: Prohibited
Receiving transfers from other accounts: Prohibited
Transferring to other accounts: Prohibited
Account Modification Limits
Email modification: Limited to 1 change per month
Phone number modification: Limited to 1 change per month
Identity Verification Clients
Transaction Restrictions
Deposits: Allowed
Maximum deposit limit: $10,000 USD
Withdrawals: Prohibited
Receiving transfers from other accounts: Prohibited
Transferring to other accounts: Prohibited
Account Modification Limits
Email modification: Limited to 1 change per month
Phone number modification: Limited to 1 change per month
Fully Verified Clients
Transaction Restrictions
Deposits: Allowed
Maximum deposit limit: No limit
Withdrawals: Allowed
Receiving transfers from other accounts: Allowed
Transferring to other accounts: Allowed
Account Modification Limits
Email modification: Allowed through the approved secure change or recovery process.
Phone number modification: Allowed through the Client Portal security process. Complete the verification shown.
What should I do if verification is not approved?
If the Client Portal shows that your verification or submitted document was not approved, or that further action is required, read the message carefully and follow the next step shown.
Correct or resubmit the requested information through the Client Portal.
If replacement documents are requested, upload them through the option shown in the Verification flow in the Client Portal.
Do not create another profile or attempt to bypass the verification requirement.
If you do not understand the message, or the requested action is not available, contact the Customer Support Team through official Live Chat. Provide the exact message shown, or a screenshot with personal information hidden.