A new Demo Account with USD as its base currency is designed to receive USD 100,000 in virtual funds automatically. If it initially shows a zero balance, the funding process may still be completing.
Why might the balance show zero?
A temporary zero balance can occur because of account-creation volume, data synchronisation or current system capacity.
What should I do?
Virtual funds are added after the platform completes the request. Timing depends on current system capacity and status. Refresh the account and check the displayed balance and status; if the balance still does not update, contact Customer Support with the account type, platform and a screenshot of the current status.
Refresh the Accounts page and check the relevant card under Demo accounts.
Do not create repeated Demo Accounts solely because the balance has not appeared yet.
If the balance still shows zero after this period, open Service Hub from the left navigation menu in the Client Portal and select Create a Ticket. Include the Demo Account number and a screenshot of the balance shown.