All business operations at FXTRADING.com are based on regulatory compliance and legal frameworks in the jurisdictions where we operate. Understanding different KYC (Know Your Customer) verification levels and compliance statuses is essential for both our daily operations and for clients using our Client Portal.
What if I cannot continue or resubmit verification?
Use the Verification flow in your Client Portal for Proof of Identity (PoI), face or liveness verification, and Proof of Address (PoA). Follow the instructions shown there.
If the Verification flow no longer allows another submission, sign in to the Client Portal.
Open Service Hub from the left-hand navigation.
Select Create Ticket.
Choose Verification.
Ask the Customer Support Team to reset or reopen your Verification flow. Include the verification step and the exact message shown.
Do not attach or upload copies of your identity document or Proof of Address to this ticket. Do not send them through email or Live Chat. If FXTRADING.com specifically asks for other additional supporting evidence, upload only those requested supporting documents through the Verification ticket. After the flow has been reset, return to the Verification section in the Client Portal and complete the requested identity, face or liveness, or address-verification step there.
The Four Compliance Verification Levels
Clients can view their current compliance status at the top of their Client Portal page. Each level has specific requirements that must be fulfilled to progress to the next verification status.
Verification Requirements by Level
Verification Requirement | Unverified Clients | Basic Verification | Identity Verification | Fully Verified |
Basic Profile | ❌ No | ✅ Yes | ✅ Yes | ✅ Yes |
Client Questionnaire | ❌ No | ✅ Yes | ✅ Yes | ✅ Yes |
Email Verification | ❌ No | ✅ Yes | ✅ Yes | ✅ Yes |
Mobile Phone Verification | ❌ No | ✅ Yes | ✅ Yes | ✅ Yes |
Identity Verification (PoI) | ❌ No | ❌ No | ✅ Yes | ✅ Yes |
Address Verification (PoA) | ❌ No | ❌ No | ❌ No | ✅ Yes |
Importance of KYC Verification
Proper KYC verification is critical for:
Ensuring regulatory compliance
Protecting against fraud and identity theft
Enabling full access to trading features and services
Meeting international anti-money laundering standards