When markets are closed and your trading account has open positions, withdrawal requests require additional verification to protect your account and maintain platform integrity.
Overview
When Does This Apply?
This policy affects withdrawal requests submitted during:
Weekends
Public holidays
Any period when markets are closed
Standard Withdrawal Process
During active trading hours, you can request withdrawals freely, subject to our standard verification procedures.
Weekend and Holiday Withdrawal Guidelines
What Happens to Your Request
If you submit a withdrawal request during market closure with open positions:
Pending Review Status: Your request enters a review queue
Market Reopening Assessment: Our risk management team evaluates your account when trading resumes
Negative Equity Check: If an eligible account or wallet under your profile has a negative balance, the request may be declined or held while the profile position is reviewed. A weekend gap does not make clearing automatic and does not establish eligibility by itself. Do not deposit or move funds solely to bypass the restriction.
Why This Policy Exists
This guideline serves important purposes:
Risk Management: Open positions during market closure carry gap risk when trading resumes
Account Protection: Ensures adequate margin coverage for potential market movements
Platform Integrity: Maintains fair trading conditions for all clients
Regulatory Compliance: Aligns with industry best practices
Best Practices
To ensure smooth withdrawal processing:
Review open positions, equity, free margin, and gap risk before submitting a request.
Use the amount and status displayed in the Client Portal rather than estimating availability from balance alone.
Do not submit duplicate requests or move funds solely to bypass a restriction.
How does negative balance clearing apply?
Under the policy effective from 15 July 2026, clearing is assessed across the account holder's entire profile, not one trading account. All covered accounts must have no open positions or pending orders, all activity must be settled with no funds in transit, and combined eligible net equity must be below zero.
Clearing is not automatic. If approved, all eligible positive and negative balances in scope are reset to zero. A market gap or market-closure withdrawal does not by itself guarantee or exclude approval.
Your Responsibilities
As a trader, you are responsible for:
Managing positions during market closure periods
Maintaining adequate account equity
Understanding gap risk during reduced liquidity periods
Processing timeline
Processing and delivery times depend on the current request, payment method, provider, receiving institution, local calendars and any required review. Check the current status, action message and displayed estimate in Transaction History. If the record fails, requires action, or is past its displayed estimate, contact Customer Support with the request reference and exact status. Do not submit a duplicate request while the existing record remains active.