Use only a supported national identity card, passport or driver's licence displayed in the current Client Portal → Verification flow. A document is not accepted as Proof of Identity (PoI) merely because it was issued by a government or another official body, contains a photograph or is valid for another legal or administrative purpose.
Which Proof of Identity documents should I use?
Select the true issuing country or region and use one of these mainstream document categories only when the current Verification flow displays it:
National identity card
Passport
Driver's licence
The document must be valid, clear, complete and unaltered, and its details must match the information in your FXTRADING.com profile.
Important: A document name, official issuer, photograph or valid use in another context does not establish FXT PoI acceptance. Customer Support cannot approve an unsupported document as an exception.
What does this guide cover?
This guide covers the document type used for individual Proof of Identity verification. It does not determine your nationality, current country or region of residence, account-opening eligibility, applicable FXTRADING.com legal entity, Proof of Address requirements or final verification outcome.
Which common document categories should not be used as Proof of Identity?
Documents in the following categories do not replace a supported national identity card, passport or driver's licence. Do not assume that an equivalent document from any country is acceptable unless the current Verification flow explicitly displays that exact document type:
Civil-status documents, such as a marriage certificate (结婚证) or divorce certificate (离婚证).
Social-security, welfare or benefits documents, such as a social security card (社会保障卡 / 社保卡).
Household, population or residence-registration documents.
Military service, status, support or affiliation documents, such as a military officer certificate (军官证) or soldier certificate (士兵证).
Regional travel, border-crossing, residence or entry-exit permits that are not offered as a supported PoI type in the Verification flow.
Which specific People's Republic of China-related documents are not accepted?
The following specifically named documents cannot be used as FXTRADING.com Proof of Identity. The Chinese document names are retained so that you can identify the exact document.
Category | Documents not accepted as PoI |
Travel, cross-border and cross-region documents | Exit-Entry Permit for Travelling to and from Hong Kong and Macao (往来港澳通行证 / 港澳通行证); Mainland Travel Permit for Hong Kong and Macao Residents (港澳居民来往内地通行证 / 回乡证); Mainland Travel Permit for Taiwan Residents (台湾居民来往大陆通行证 / 台胞证); Residence Permit for Hong Kong and Macao Residents (港澳居民居住证); Residence Permit for Taiwan Residents (台湾居民居住证); Foreign Permanent Resident ID Card of the People's Republic of China / China Green Card (外国人永久居留身份证 / 中国绿卡); Border Resident Exit-Entry Permit / Border Permit (边境居民出入境通行证 / 边境证); Mainland Resident Travel Permit for Taiwan (大陆居民往来台湾通行证). |
Household and population-registration documents | Household Register (户口簿 / 户口本); Temporary Residence Permit / Residence Permit (暂住证 / 居住证); Collective Household Registration Certificate (集体户口证明). |
Special-status and historical documents | Honor Certificate for Parents of an Only Child (独生子女光荣证); Only Child Certificate (独生子女证); Martyr Certificate / Martyr's Family Certificate (烈士证明书 / 烈士家属证); Disabled Serviceman Certificate / Wounded or Disabled Serviceman Certificate (残疾军人证 / 伤残军人证); Veterans Preferential Treatment Card (退役军人优待证); Military Personnel Support Card (军人保障卡); Senior Citizen Preferential Treatment Card / Senior Card (老年人优待证 / 敬老证). |
What should I do if my document is not supported?
Do not repeatedly upload an unsupported document. Use the supported document option displayed in your current Verification flow.
Sign in to the official FXTRADING.com Client Portal.
Open Verification.
Select the true issuing country or region.
Choose a supported national identity card, passport or driver's licence displayed in the flow.
Upload the document only through the secure Verification flow and follow the current instructions.
If the correct supported document category is unavailable, the flow no longer allows resubmission, or the recorded reason is unclear, open Client Portal → Service Hub → Create Ticket → Verification and provide the affected step and exact message. Do not attach an identity document to the ticket or send it through ordinary email or chat. Customer Support can review the process or reset the flow when appropriate, but cannot make an unsupported document acceptable as PoI.