Understanding Account Archiving
Real trading accounts can become archived either manually or automatically after periods of inactivity. When an account is archived, it remains inactive until reactivated. Any remaining funds stay in the account but cannot be used for trading until the account is restored.
Note: Demo accounts are permanently deleted after inactivity periods and cannot be recovered.
Automatic Archiving Process
Real accounts may be automatically archived after 90 days of inactivity
Inactivity means no trading operations or balance operations
Archived accounts are hidden in your Client Portal and inactive in MetaTrader
Locating Archived Accounts
You can find your archived accounts by:
Logging into your Client Portal
Going to the "Account List" section
Selecting the "Archived" tab
Manual Archiving Options
On Web Client Portal:
Log into your Client Portal
Navigate to "Account List"
Click the 3-dot menu next to the account
Select "Archive account"
On Mobile App:
Open the app
Go to the Accounts tab
Tap the dropdown icon next to the account
Swipe left and select "Archive"
Rather than creating new accounts, consider reactivating archived ones when needed.