When managing your trading accounts, it's important to understand the two different types of account archiving: Soft Archive and Hard Archive.
What is Soft Archive?
Soft Archive occurs when you manually archive a trading account through the Client Portal. This is a user-initiated action that helps you organize your account list.
Key features of Soft Archive:
You initiate this action by clicking the "Archive" button in your Client Portal
The account appears in your Archive List
You can reactivate the account at any time
Full control remains with you
What is Hard Archive?
Hard Archive is a system-initiated process that occurs when an account meets specific inactivity criteria.
Key features of Hard Archive:
Automatically triggered by our trading system
Applies to accounts with zero balance and no activity for 90 consecutive days
The account will not appear in your Archive List in the Client Portal
The account cannot be manually reactivated
Why Does Hard Archive Happen?
If your trading account has:
No trading activity for 90 consecutive days, AND
No login activity for 90 consecutive days, AND
Zero balance
Our system will automatically mark it as inactive and apply Hard Archive status.
Key Differences
Feature | Soft Archive | Hard Archive |
Initiated by | You (manual) | System (automatic) |
Visibility | Visible in Archive List | Not visible in Archive List |
Reactivation | Can be reactivated by you | Cannot be reactivated |
Trigger | Your choice | 90 days of inactivity + zero balance |
Need Help?
If you have questions about your account status or archiving, please contact our support team via Live Chat.