When experiencing problems with withdrawals, here are the most frequent issues and how to resolve them:
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Cause: Inactivity during the withdrawal process, connection failure, or provider maintenance. Solution: Complete the transaction within the specified timeframe or try an alternative payment method.

Cause: Payment provider system overload or high request volume. Solution: Attempt the withdrawal later or use a different payment method.

Cause: Withdrawal form closed prematurely or connection issues. Solution: Check your internet connection and complete all steps in the withdrawal process. If problems persist, try another payment method.

Cause: Temporary technical issues with the payment provider or bank. Solution: Wait and try again later. For bank-related issues lasting over 24 hours, contact your bank directly.

Cause: Incorrect card details, card expiration, or issuer restrictions. Solution: Verify all card information is accurate and current. Limit consecutive attempts to 3-5 to avoid card blocking. For persistent issues, contact your card issuer.

Cause: Incorrect OTP code, expired verification, or unsupported 3D Secure. Solution: Ensure you enter the correct verification code and that your browser isn't blocking the authentication page.

Cause: Repeated unsuccessful attempts or using multiple cards in a short period. Solution: Wait 24 hours before trying again or use an alternative payment method.

Cause: The withdrawal currency doesn't match the card's supported currencies.
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Solution: Use a card that supports your withdrawal currency or select a different payment method.

Cause: Submitting the same withdrawal request multiple times. Solution: Check your transaction history to verify if a similar withdrawal is already being processed.
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Processing and delivery times depend on the current request, payment method, provider, receiving institution, local calendars and any required review. Check the current status, action message and displayed estimate in Transaction History. If the record fails, requires action, or is past its displayed estimate, contact Customer Support with the request reference and exact status. Do not submit a duplicate request while the existing record remains active.

For account-specific help, sign in to the Client Portal, open Service Hub from the left navigation menu, select Create Ticket, and choose the category and issue that best match your request.