When making deposits to your trading account, you may occasionally encounter issues. Here's a guide to the most common deposit problems and how to resolve them:
Connection Issues
Problem: Transaction timeout or cancellation Causes: Inactivity during the deposit process, connection failure, or provider maintenance Solution: Complete transactions within specified timeframes and ensure a stable internet connection. If problems persist, try an alternative payment method.
Technical Difficulties
Problem: Operation temporarily unavailable or processing errors Causes: Payment provider system overload or technical issues Solution: Wait a short period and attempt your deposit again. For persistent issues, switch to a different payment method.
Card-Related Problems
Problem: Card transaction errors or authentication failures Causes: Incorrect card details, insufficient funds, expired cards, or 3D Secure issues Solution: Verify all card information is accurate and current. For 3D Secure problems, ensure you enter the correct verification code and that your browser isn't blocking authentication pages.
Multiple Failed Attempts
Problem: Transaction processing blocked Causes: Several consecutive failed attempts or using multiple cards in a short timeframe Solution: Limit retry attempts to 3-5 times with the same card to prevent blocking. If blocked, wait 24 hours before trying again or use an alternative payment method.
Currency Incompatibility
Problem: Currency not supported Causes: The deposit currency doesn't match the card's supported currencies Solution: Use a card that supports your deposit currency or select a different payment method.
Duplicate Transactions
Problem: Transaction appears to be a duplicate Causes: Multiple submission of the same deposit request Solution: Check your transaction history to verify if a similar deposit is already being processed.
Pending Transactions
Problem: Unable to process new transaction due to pending order Causes: Having an incomplete transaction in progress Solution: Complete or cancel any pending transactions before attempting a new deposit.
If you continue to experience difficulties with your deposit, please submit a ticket through our Service Hub, contact us via Live Chat, or email [email protected] for personalized assistance.