Funds Managers can review investor redemption requests from the Funds Management area of the FXTRADING.com Client Portal.
Review a request
Sign in to the Client Portal.
Open Funds Management.
Select Funds Manager and then My Approvals.
Open the Pending section.
Select the relevant redemption request.
Review the investor, fund, amount, status and any action or notice shown.
Complete one of the actions available for that request and review the confirmation before submitting.
The actions available can depend on the fund terms and the request's current status. Do not assume that an action is complete until the request status changes and a confirmation is displayed.
Can an investor cancel a request?
An investor can use a cancellation option only while it is displayed for the request. Once the request reaches a later processing stage, cancellation may no longer be available.
What happens after a request is accepted?
Follow the status and instructions shown in My Approvals. Settlement, fee calculation and the return of funds may occur in separate stages. The portal will show when the Funds Manager or investor needs to take another action.
When should I contact FXTRADING.com?
Contact FXTRADING.com if a request is missing, an action cannot be completed, the status does not change after submission, or the displayed estimate has passed.
Provide the fund name or reference, redemption reference, displayed status and relevant timestamps. Never provide a password or one-time code.