Use an official FXTRADING.com channel when you need help with your profile, verification, deposit, withdrawal, trading account or Client Portal.
Contact options
Service Hub
Sign in to the Client Portal and open the Service Hub to submit a support request that requires detailed information or follow-up.
Live Chat
Open official Live Chat from the FXTRADING.com website or signed-in Client Portal. Availability and language options are shown when you open the channel.
Email [email protected] . When possible, write from the email address registered to your FXTRADING.com profile.
What are the support hours?
Support availability can differ by channel and language. Current hours and availability are shown when you open the channel.
If a live channel is unavailable, use the Service Hub or email so that your request can be recorded.
What information should I include?
Describe the issue and include only the information needed to locate it, such as:
your registered email address;
the relevant trading-account or transaction reference;
the date and time of the issue, including time zone;
the action you attempted;
the exact error or status shown; and
a redacted screenshot when it helps explain the issue.
Do not provide a password, one-time code, full card number, card security code, private key or recovery phrase.
How should I provide verification or payment evidence?
Use a secure upload control supplied through the Client Portal or an official FXTRADING.com process. Do not send identity documents through ordinary chat or email when a secure upload option is available.
Redact unrelated balances, card numbers or personal information from payment evidence. Keep the name, amount, currency, date, payment reference and transaction status visible when they are relevant.
How do I know that a message is genuine?
Open FXTRADING.com directly and use the contact options published on the official website or Client Portal. Be cautious with unexpected links or requests for credentials.
FXTRADING.com support will not ask you to disclose a password, one-time code, private key or recovery phrase.