In select Asian countries, if your identification document (PoI) clearly displays your current address, additional proof of address (PoA) documentation may not be required. This applies to national ID cards from the People's Republic of China, Taiwan, South Korea, Indonesia, Singapore, Malaysia, Thailand, Myanmar, Vietnam, Laos, Philippines, Japan, India, and Spain, as well as driver's licenses from the United Kingdom, South Korea, People's Republic of China, Taiwan, Indonesia, Malaysia, Vietnam, Philippines, Japan, India, and Pakistan.
However, there are exceptions where additional address verification may be requested. Here are some examples:
Location Discrepancy Examples:
If you're physically in Malaysia using a Malaysian ID card, but accessing our platform through a VPN
When your device settings show a different location than your ID card's issuing country
If you're traveling within your country but far from your registered address
When using public or shared networks that may mask your actual location
Cross-Border Access Examples:
A Japanese client currently in Thailand using a Japanese ID card
A Chinese resident temporarily working in Singapore using their Chinese ID
A Korean citizen studying abroad in the Philippines
Any situation where you're accessing our platform from a country different from your ID card's issuing country
These are just examples. Our verification system may request additional address proof in various other situations to ensure compliance with regulatory requirements.
If you need assistance with verification requirements, please submit a ticket through our Service Hub, contact us via Live Chat, or email [email protected].