Understanding Proof of Address (PoA) Verification Requirements
To complete Proof of Address (PoA) verification on FXTRADING.com, your submitted document must meet the following criteria:
Documents must be uploaded via the secure FXTRADING.com verification portal, as submissions through chat or email will not be processed.
Conditions for Document Acceptability:
Full Name and Address: The document should display your full name and complete residential address.
Recent Issuance: It must be issued within the last three months.
Original Documents Only: Handwritten or altered documents will not be accepted.
PO Box Exclusion: The address must not use a PO Box.
In Your Name Only: Only documents in the account holder's name will be accepted; joint documents are not allowed.
Readable and Complete: Ensure the document is fully legible, with no folds, missing sections, or blurred information.
Language: The document must be in English.- Original, Unedited PDFs: Documents must be uploaded as original, unedited PDFs to ensure authenticity.
Accepted Documents
When providing Proof of Address, select from the following acceptable options:
Utility Bills: Electricity, water, gas, internet, or phone bills.
Bank Statements: Official bank- or credit card-issued statements.
Rental Agreements: Documents confirming your current residential lease.
Government-Issued Documents: Examples include tax statements or correspondence from the tax authority with your complete address.
Valid Photo ID: A government-issued ID can be used only if it differs from your Proof of Identity and displays your residential address.
Steps to Upload Documents for Address Verification
Log in to your FXTRADING.com account.
Navigate to the verification section of the account dashboard.
Select the option to upload your address document.
Upload an original, unedited PDF of your address proof.
Submit your document and wait for confirmation or feedback from the verification team.
Unacceptable Documents
Please note that certain documents are not valid for Proof of Address purposes. These include but are not limited to:
Passports: Passports can serve as Proof of Identity, not address.
Handwritten Documents: Documentation must be machine-generated or official, with no handwritten elements.
Joint Documents: Shared documents with multiple names are not allowed.- Unclear or Folded Documents: Documentation that is folded, unclear, or contains missing parts will not be accepted.
Tips for Successful Submission
To ensure a smooth verification process:
Prepare a high-quality scan or clear photograph of the document.
Double-check all details (e.g., name and address) for accuracy.
Verify that the document’s issuance date complies with the three-month validity rule.
Following these guidelines will help in avoiding delays or rejections during the verification process.
Common Reasons for Rejection and How to Resolve Them
1. Name Mismatch
If the name on your address document does not match the name on your identity document, the verification will be rejected. Ensure the name on both documents matches exactly, including the spelling and order. This includes any middle names or initials. Resubmit your documents only when this is corrected.
2. Document Outdated or Unclear
Documents that are older than three months, in joint names, or illegible due to poor quality will not be accepted. Re-upload a clear and recent proof of address that meets the stated criteria.
Additional Support
If you continue to experience difficulties with address verification, contact FXTRADING.com customer support for further assistance through the help center interface. Our support team is available to provide tailored guidance.