In compliance with financial regulations, FXTRADING.com is required to maintain client information and account documentation for a minimum period of six years after the completion of transactions. This requirement stems from anti-money laundering and counter-terrorism financing legislation, specifically Section 5, Article 19, Clause 3 of the Anti-Money Laundering And Counter-Terrorism Financing Act No. 13 of 2014.
Why We Cannot Delete Your Personal Information
While we understand and respect your privacy concerns, we are legally obligated to retain your personal information and account opening documents for the mandated retention period. This means that requests for complete deletion of personal data cannot be fulfilled during this timeframe.
Managing Your Communication Preferences
Although we cannot delete your records, you have the option to unsubscribe from our email communications. If you wish to stop receiving promotional emails and marketing materials from FXTRADING.com, you can request to be unsubscribed by:
You can unsubscribe from the following types of informational emails on FXTRADING.com:
Daily technical analysis
Market updates
Newsletters
Promotional offers
These emails typically provide optional updates or offers related to your trading experience or platform services. To opt out, simply follow the instructions provided in those emails.
Replying to our communications with your unsubscribe request
Including your MT4 account number
Confirming your registered email address
Certain emails are mandatory for account security and operational purposes and cannot be unsubscribed from. These include:
Security alerts
Verification codes
Account status notifications
Risk control warnings
These communications are essential for maintaining your account's integrity and functionality.
Our customer service team will process your unsubscribe request promptly while maintaining compliance with regulatory requirements for data retention. If you have any questions or need further assistance, please don't hesitate to:
Please note that there may be a short transition period during which you might still receive some informational emails after submitting your unsubscribe request. We appreciate your understanding while we process such requests promptly.
Submit a ticket through our Service Hub
Contact us via Live Chat
Email us at [email protected]
Our professional customer service team is ready to assist you with any concerns regarding your data or communication preferences.