When you're ready to withdraw funds from your FXTRADING.com account, understanding the complete process will help ensure a smooth experience. Here's what you can expect at each stage of your withdrawal request.
Step 1: Initiating Your Withdrawal
To begin the withdrawal process:
Log in to your Client Portal
Select "Withdrawal"
Choose an account/investment wallet/Partner Wallet you wish to withdraw from and input the withdrawal amount, then click the Preview button
On the next page, you will notice that your initial deposit will be routed to the original method
For your trading profits, our withdrawal system is designed with an intelligent First In First Out Policy. You will be asked to select your preferred withdrawal method from the following list
Please note: Add your payout details in the Payout Details section on the left navigation. You can add:
International Bank Details (if you wish to receive your profits via bank wire)
Local Bank Details (if you wish to receive your profits via Korean, Japanese, Southeastern Asian local banks, or China Union Pay)
Crypto Wallet information (if you wish to receive your profits via USDT)
Alipay (if you wish to receive your profits via Alipay)
Important: You can only withdraw to payment methods previously used for deposits or those registered in your name.
Step 2: Verification Process
After submission, your withdrawal request undergoes verification:
Automated Checks: The system verifies that:
Your account is in good standing
The withdrawal amount doesn't exceed your available balance
The request complies with anti-money laundering regulations
Manual Review: For certain cases, a manual review may be required if:
This is your first withdrawal
The amount exceeds certain thresholds
There are unusual patterns in your account activity
The review process may take up to 14 days to complete due to regulatory requirements and internal risk assessments. These tasks are managed by specialized compliance teams to ensure all withdrawals adhere to strict controls.
Step 3: Status Updates and Notifications
Throughout the process, you'll receive status updates:
Initial Confirmation: Email notification confirming your withdrawal request
Processing Update: Notification when your request enters processing
Approval Notification: Email confirmation when your withdrawal is approved
Completion Notice: Final notification when funds have been sent
You can also track the status of your withdrawal in real-time through your Client Portal under "Transaction History."
Step 4: Processing Timelines
The time required for your withdrawal depends on several factors:
Internal Processing: The review process may take up to 14 days due to regulatory requirements and internal risk assessments
Payment Method Delivery:
E-wallets: Usually within 24 hours after approval
Credit/debit cards: 1-5 business days
Bank transfers: 2-7 business days
Note: Weekends and public holidays may extend these timeframes.
Common Requirements and Considerations
Account Verification: Your account must be fully verified before withdrawals can be processed
Minimum Withdrawal: Check the minimum withdrawal amount for your chosen payment method
Fees: Be aware of any fees that may apply to your withdrawal method
Currency Conversion: If withdrawing in a different currency, conversion rates will apply
Troubleshooting Withdrawal Issues
If you encounter any issues:
Verify Submission Details: Ensure all required verification steps have been completed and that the information provided in your withdrawal request is accurate. Incorrect information can lead to delays.
Troubleshooting in Your Account: Follow any relevant troubleshooting steps provided in your account dashboard or Service Hub to check the status of your transaction.
Reach Out to Support: If delays persist despite following the steps above, contact customer service via Live Chat for further assistance. Have your transaction details ready to expedite the investigation process.
By understanding each stage of the withdrawal process, you can better manage your expectations and ensure a smoother experience when withdrawing funds from your FXTRADING.com account.