Why am I not receiving the SMS verification code for my account?
If you are unable to receive SMS verification codes for your account on FXTRADING.com, it may be due to regulatory restrictions that prevent SMS delivery to specific regions. Below are key details:
Regulatory Restrictions on SMS Delivery
FXTRADING.com complies with international regulations and geo-permissions, which may limit SMS delivery to specific regions. As part of these regulations:
Phone numbers with certain country codes, such as +963 (Syria), are unable to receive SMS verification codes. This restriction is due to compliance requirements and geo-regulatory constraints.
Known Affected Regions
Currently, users with phone numbers in certain regulated regions, including Syria, cannot use SMS-based verification. The country code +963 is specifically impacted, and SMS delivery to this region is blocked to adhere to regulatory guidelines.
Suggested Alternatives or Next Steps
If your phone number is from an affected region, consider the following steps:
Contact Customer Support: Reach out to the FXTRADING.com support team for assistance with alternative verification methods.
Use an Alternate Phone Number: If possible, use a phone number from a non-restricted region for verification.
Explore Other Verification Options: FXTRADING.com may offer email-based or app-based verification as alternatives to SMS.
For further guidance, please reach out to our Support Team to explore your options for account verification.