If you notice that the romanized (Latin alphabet) version of your name appears differently than expected after account registration, this guide will help you understand why and how to easily correct it. We prioritize the accuracy of your personal information to ensure a smooth experience on our platform.
Account Registration Overview
After completing registration and identity verification (KYC), your account is immediately activated. The verification process typically includes:
Submitting identity documents (such as passport or national ID)
Uploading address proof (such as bank statements or utility bills)
Completing face recognition
Once all steps are verified, the system automatically converts your local language name into romanized format to meet international standards.
Potential Issue: Romanized Name Discrepancy
Some clients from regions such as Taiwan, Japan, or South Korea have reported:
Local language names (such as Chinese characters or Korean script) display correctly
However, the romanized version (Latin alphabet spelling) may show discrepancies, such as not matching passport or commonly used spellings
Common Cause
Our third-party identity verification service uses standardized automatic conversion rules when processing East Asian character-based names. These rules sometimes prioritize certain standards (such as Mandarin pinyin logic) rather than language-specific systems. For example:
Japanese names containing kanji characters have unique pronunciations (Hepburn romanization), but the system may incorrectly process them based on other language pronunciation rules, resulting in spelling differences
Korean or Traditional Chinese names may also experience minor discrepancies for similar reasons
This situation is relatively common in East Asian name processing because Chinese characters have multiple pronunciations and romanization systems across different languages, making it difficult for systems to accurately determine the source language with 100% precision. This only affects the displayed romanized format and does not impact account security, functionality, or verification status.
How to Correct Romanized Names
If you are satisfied with your local language name and only need to adjust the romanized spelling, we support simple manual corrections. You do not need to resubmit complete identity documents—simply inform us of the correct spelling.
Step-by-Step Guide
Review Current Information
Log into your account, navigate to your personal information page, and check whether the romanized name requires adjustment. Prepare the correct romanization you wish to use (we recommend referencing your passport, driver's license, or other official documents).Submit Correction Request
Contact us through the following methods:Email: Send to our customer service email at [email protected]. Please include:
Your account ID or registered email
Current displayed romanized name
Correct romanization you wish to update to
If needed, attach a screenshot of your passport name page (obscure sensitive information)
Suggested email subject: "Request to Correct Romanized Name"
Live Chat: After logging into your account, click "Help & Support" → "Live Chat" or "Submit Ticket". Directly explain the issue and provide the correct spelling information.
Processing Time
We typically complete review and updates within 1-3 business days and will notify you of the results via email or account message.
Important Notes
Please clearly distinguish between Family Name (Last Name) and Given Name (First Name)
Corrections only apply to the romanized display and will not change your local language name or core account data
If special characters are involved (such as macrons like ō), please specify your preference (e.g., Sato / Satou / Satō)
Frequently Asked Questions (FAQ)
Why can't I manually enter romanization during registration?
Automatic conversion efficiently handles most cases, but we provide post-registration correction channels for specific regional names.Will corrections affect account usage?
Not at all. This only updates display information and will not trigger re-verification or affect any transactions.What if my local language name also needs modification?
Please contact customer service, and we will guide you through providing necessary documents.
Thank you for trusting our service! If you have any questions, please contact our customer service team through the above methods at any time. We will resolve issues promptly to ensure everything runs smoothly. Enjoy your experience!