Overview
When markets are closed and your trading account has open positions, withdrawal requests require additional verification to protect your account and maintain platform integrity.
When Does This Apply?
This policy affects withdrawal requests submitted during:
Weekends
Public holidays
Any period when markets are closed
Standard Withdrawal Process
During active trading hours, you can request withdrawals freely, subject to our standard verification procedures.
Weekend and Holiday Withdrawal Guidelines
What Happens to Your Request
If you submit a withdrawal request during market closure with open positions:
Pending Review Status: Your request enters a review queue
Market Reopening Assessment: Our risk management team evaluates your account when trading resumes
Negative Equity Check:
If your account shows negative equity due to market movements, the withdrawal will be declined
You must restore positive equity before resubmitting your withdrawal request
This applies even if negative balance resulted from weekend market gaps
Why This Policy Exists
This guideline serves important purposes:
Risk Management: Open positions during market closure carry gap risk when trading resumes
Account Protection: Ensures adequate margin coverage for potential market movements
Platform Integrity: Maintains fair trading conditions for all clients
Regulatory Compliance: Aligns with industry best practices
Best Practices
To ensure smooth withdrawal processing:
Close all positions before requesting withdrawals during market closure
Plan withdrawals during active trading hours when you can manage positions in real-time
Maintain sufficient margin in your account
Understanding Negative Balance Write Off
While we provide Negative Balance Write Off protection for genuine trading circumstances, this safeguard does not apply when:
Positions are deliberately held open during high-risk closure periods
Withdrawal timing coincides with market gaps
Negative equity results from insufficient margin planning
Your Responsibilities
As a trader, you are responsible for:
Managing positions during market closure periods
Maintaining adequate account equity
Understanding gap risk during reduced liquidity periods
Processing Timeline
Withdrawal requests meeting all requirements are processed according to standard timeframes. Requests requiring additional review may experience delays.
Need Assistance?
If you have questions about:
Your withdrawal request status
Account equity calculations
Position management strategies
Negative Balance Write Off policy
Contact our customer support team via Live Chat for assistance.