Offers and Troubleshooting
Understand discounts and gifted subscriptions, and resolve common access, payment and Credit issues.
4 articles
- How do FXT AI discounts and gifted subscriptions work?Learn how to claim gifted subscriptions or apply discounts in the Activity Center, check offer eligibility and status, and understand combination and expiry rules.
- Where can I view my FXT AI subscription, Credits and orders?Review subscription status, Credit balances and resets, renewal details, upgrade options, and order history and statuses in the FXT AI Subscription Center.
- Why can't I access or use FXT AI?Troubleshoot FXT AI access and usage issues involving subscription status, renewal payments, Credits, or sign-in, and learn what to provide when contacting the Customer Support Team.
- What should I do if FXT AI fails but Credits were deducted?Follow the checks for a failed FXT AI request with deducted Credits, confirm whether Credits were returned, and gather the details needed for further investigation.