Offers and Troubleshooting
Understand discounts and gifted subscriptions, and resolve common access, payment and Credit issues.
4 articles
- How do FXT AI discounts and gifted subscriptions work?Open the Activity Center in FXT AI to view any subscription offers available to your account.
- Where can I view my FXT AI subscription, Credits and orders?Use the Subscription Center to manage and review your FXT AI subscription.
- Why can't I access or use FXT AI?Check the message shown in FXT AI and compare it with the following common causes.
- What should I do if FXT AI fails but Credits were deducted?FXT AI automatically returns reserved or pre-deducted Credits when a service request fails and no result is delivered. Manual Credit adjustments are not normally required.