Each customer may maintain one FXTRADING.com Profile. Use that Profile to create or manage additional trading accounts.
Can I register another Profile with a different email?
No. A different email or email variant (such as [email protected]), mobile number, spelling, identity document or document type does not make the same person eligible for another Profile. Do not create or test another registration.
What if I already have more than one Profile?
If both Profiles belong to you, submit one review request from a Profile you can access. Include the exact message if the current Verification flow shows duplicate identity:
Client Portal → Service Hub → Create Ticket → Account Verification → Other
What should the ticket include?
Both registered email addresses.
The email address for the Profile you want to retain.
The complete message shown in the Verification flow.
Documents and review
No attachment is required by default. You may attach a redacted screenshot showing the complete error. Submit identity documents, passports, Proof of Address and selfies only through the secure Verification flow, never through ordinary tickets, email or chat. Never disclose passwords, one-time codes or payment/security credentials, even if someone claims to be Support. Other non-identity supporting evidence may be supplied through the secure ticket only when specifically requested.
The team reviews identity, ownership and account status before deciding the applicable resolution. Review does not guarantee a merge, account or balance transfer, restriction removal, or a completion date. Do not submit duplicate tickets.
A merge is not a way to bypass verification. If you do not recognize a Profile or suspect unauthorized access, use the account-security route instead of this merge process.