The account types and configurations available during account creation depend on your profile, eligibility and the options displayed in the Client Portal.
Choose your first account after signup
After signup, the Client Portal opens and displays a popup asking you to create either a Live Account or a Demo Account. The system does not create either account until you choose. After you select Live or Demo, it creates your first account of that type.
For the first Live or Demo Account, the trading password and investor/read-only password are not sent by email. Update both passwords yourself in the Client Portal before using the account.
How many accounts can I open?
FXTRADING.com does not set a maximum number of Live or Demo trading accounts. You can open different accounts to compare the account types available to your profile and test the trading environment. The account types and configurations available for each new account can still depend on your profile, eligibility and the current options displayed in the Client Portal.
Create an additional trading account
Sign in to the Client Portal and select Accounts.
Select Open New Account.
Choose an available account type, then select Continue.
Choose Live or Demo when the account-type option is displayed.
Complete the remaining fields and select Create Account.
What should I do if the account does not appear?
Refresh the Accounts page.
Check Live accounts, Demo accounts and Archived accounts, as applicable.
Confirm that the account-creation request showed a success message.
Temporary synchronisation delays can occur depending on current system capacity and status. Refresh or reconnect the platform and check the account again. If the account still does not appear, contact Customer Support with the account type, platform, server and a screenshot of the current display.
If the account is still missing, open Service Hub from the left navigation menu and select Create a Ticket. Include the expected account type, platform and a screenshot of the page.