Protecting your trading account and financial security is our top priority. This guide provides essential security practices to safeguard your information.
Essential Security Practices
Account Protection
Never leave your device unattended with an open Client Portal
Lock your screen or log out when stepping away
Never ask others to create an account using your name
Keep your verification codes and support PIN private
Never share your passwords with anyone
Document Security
Never share your personal identity documents (ID card, passport, etc.)
Use only your own mobile phone and email for verification codes
Never share the phone number or email used for verification
Financial Safety
Never transfer funds to unknown bank accounts, payment cards, wallets, or crypto addresses
Be cautious of investment opportunities that seem too good to be true
Verify all payment details before completing transactions
Online Security
Never open suspicious links, even to check if they're legitimate
Be wary of phishing attempts using company branding (logos and slogans)
Use strong, unique passwords for your trading accounts
Recognizing Fraudulent Activity
Our team will never:
Request your account security information or personal identity details via text, email, or social media
Send links asking for sensitive information (like your trading password)
Offer unsolicited financial or investment opportunities
Ask you to download remote access software
If You Suspect Fraud
If someone contacts you claiming to be from our company:
Verify the legitimacy using the guidelines above
Block suspicious numbers or email addresses
Leave any unofficial channels on messaging platforms
Report the incident to our service team immediately
If Your Account Has Been Compromised
Take these immediate steps:
Verify your security settings
Go to Settings → Security settings
Check your account's security type and registered phone numbers
If you don't recognize any information, contact our support team
Change your password
Create a strong, unique password
Avoid using passwords you've used elsewhere
Log out from other devices
After changing your password, log back in
Navigate to Security settings
Select "Log out from other devices" to terminate all other sessions
Our service team will continue monitoring your account and take necessary measures to protect your information once you report a security incident.