Closing or archiving an account does not automatically delete every record connected with it. This article explains why different records can have different retention periods and how to ask FXTRADING.com to assess a privacy request.
Who does this information apply to?
The rules that apply to you depend on the FXTRADING.com legal entity named in your agreement and the laws that apply to your relationship with that entity.
To find your agreement in the Client Portal, go to Settings > Agreements. If you cannot identify the legal entity in your agreement, contact FXTRADING.com through the Service Hub, official Live Chat or [email protected].
How does FXTRADING.com determine how long to keep a record?
There is no single retention period or starting date for every record and every customer. FXTRADING.com may need to keep certain records to provide services, meet legal or regulatory duties, resolve disputes or enforce agreements.
The applicable legal entity, law and record type determine:
which records need to be retained;
when a retention period starts;
how long the records need to be retained; and
whether a record can be deleted, anonymised or restricted.
What does the Vanuatu record-keeping law say?
This section applies only when the FXTRADING.com legal entity connected with your account is a reporting entity subject to Vanuatu's Anti-Money Laundering and Counter-Terrorism Financing Act.
Section 19 of the official consolidated Act published by the Vanuatu Financial Intelligence Unit uses different starting points for different records. In particular:
section 19(3) requires the transaction records described in section 19(1) to be kept for six years after the transaction is completed; and
section 19(7) requires the identity and verification records described in section 19(6) to be kept for six years after the account, service or business relationship is closed or terminated.
These provisions do not create one six-year period for every category of customer information. Other legal entities, laws and record types may have different requirements.
What is the difference between account closure, a privacy request and a marketing opt-out?
These requests have different outcomes:
Account closure asks FXTRADING.com to end access to an account or service.
Account archiving makes an eligible trading account inactive or removes it from the active-account view. Archiving is not data deletion.
A privacy request asks FXTRADING.com to assess a request about information connected with you, such as access or correction, or deletion or restriction where applicable.
A marketing opt-out asks FXTRADING.com to stop optional marketing and promotional emails.
Closing or archiving an account, or opting out of marketing, does not automatically delete records that FXTRADING.com is required or permitted to retain.
Can I ask FXTRADING.com to delete information about me?
You can submit a privacy request for assessment. FXTRADING.com will assess the request under the requirements that apply to the relevant legal entity and your relationship with it.
FXTRADING.com may be able to fulfil all or part of the request, or it may need to retain certain records. The outcome depends on the information held and the applicable legal and regulatory requirements. FXTRADING.com will communicate the result of its assessment and any next steps available for the request.
How do I submit a privacy request?
Sign in to the Client Portal and contact FXTRADING.com through the Service Hub or official Live Chat.
If you cannot sign in, email
[email protected]. If possible, send the request from the email address associated with your FXTRADING.com profile. If that email address is unavailable, explain this in your message.State the outcome you want FXTRADING.com to assess. For example, ask to access or correct information, or ask whether deletion or restriction is available for the information concerned.
Include your full name, the email address connected with the request and the relevant FXTRADING.com legal entity if you know it. Do not include a password or one-time code.
If identity verification is required, complete it only through the secure process provided by FXTRADING.com. Do not send identity documents in an ordinary email or chat.
What happens after I submit a privacy request?
FXTRADING.com will assess the scope of the request and may ask you to clarify the information concerned or verify your identity through a secure process. FXTRADING.com will then communicate the outcome through an official channel.
The outcome may differ by legal entity, jurisdiction, record type and account history. Submitting a request does not guarantee that every record can be deleted.
What should I do if I cannot access my account?
Email [email protected] and explain that you cannot sign in. Use the email address associated with your profile if it is available. Do not post account information in a public channel, and do not send a password, one-time code or identity document in an ordinary email or chat.
Frequently asked questions
Does a six-year period start when I register, close my account or complete a transaction?
There is no single starting date for every record. Under the Vanuatu provisions described in this article, the starting point differs for transaction records and specified identity and verification records. Other laws and record types may use different starting points.
If I never deposited or traded, can FXTRADING.com delete everything immediately?
The absence of a deposit or trade does not determine the outcome by itself. FXTRADING.com must assess which records are held, the legal entity connected with the account and the requirements that apply to those records.
Does closing my account delete all information about me?
Account closure and data deletion are separate processes. Some records may need to be retained after an account, service or business relationship ends.
Does archiving a trading account delete its records?
No. Account archiving and data deletion are separate processes.
Does unsubscribing from marketing delete my information?
No. A marketing opt-out changes optional communication preferences. It does not close an account or determine the outcome of a privacy request.