FXTRADING.com uses client-money arrangements, account-security controls and transaction checks to help protect customers. The protections and legal requirements that apply to you depend on the FXTRADING.com entity named in your agreement, your jurisdiction and the service you use.
These measures reduce certain operational and security risks, but they do not guarantee trading outcomes, prevent every loss or promise that every transaction will be completed immediately.
How are client funds held?
FXTRADING.com states that client funds are held in segregated client accounts, separate from money used for the company’s own operations.
Segregation is a client-money handling arrangement. It does not:
protect a trading account from market losses;
guarantee that an account cannot become negative;
guarantee payment-provider, bank or blockchain performance;
make every deposit or withdrawal immediate; or
create a compensation entitlement that does not exist under the customer’s applicable legal entity, agreement or law.
Review the legal documents that apply to your account for the complete client-money terms.
Which regulated entity applies to my account?
FXTRADING.com operates through licensed entities in different jurisdictions. The entity that provides your account can affect the regulatory framework, customer protections, legal documents and dispute-resolution options that apply to you.
To identify your entity:
Sign in to the FXTRADING.com Client Portal.
Open Settings .
Select Agreements .
Review the entity and agreement shown for your profile.
For current entity and licence information, see Regulation and Licensing .
How is account access protected?
Depending on the product, device and security options available to your profile, FXTRADING.com may use controls such as:
email, phone or authenticator verification;
one-time verification codes for sensitive actions;
biometric sign-in on supported devices;
login or device activity information; and
temporary restrictions or additional verification after certain security-sensitive changes.
The Client Portal shows the security step required for the action. Complete the displayed step, or contact support if the step is unavailable or unclear.
Are withdrawals automatic or instant?
Not necessarily. A withdrawal can require review, payment-provider handling or additional verification. Approval, sending and receipt are different stages.
Submitting a withdrawal does not guarantee immediate approval or receipt. Processing and delivery can be affected by the payment method, verification, provider availability, weekends, public holidays, banking networks or blockchain conditions.
Use Transaction History in the Client Portal to review the current status, action message and estimate for your request. For more information, see Tracking Your Withdrawal Status and Timeline .
How can I help protect my account?
Use a unique Client Portal password and keep it separate from your trading password.
Enable the security methods available for your profile.
Access the Client Portal only through an official FXTRADING.com website or application.
Review the payment details, destination, currency and network before confirming a transaction.
Check login or device activity when that information is available.
Do not share a password, one-time code, full card number, card security code, private key or recovery phrase.
Do not install remote-access software or transfer funds because an unsolicited caller or message tells you to do so.
FXTRADING.com support will not need your password, one-time code, private key or recovery phrase to review a support request.
What should I do if I notice suspicious activity?
If you can still sign in:
Change your Client Portal password.
Review the security methods and account details registered to your profile.
Remove or secure any unfamiliar device or session if the control is available.
Review Transaction History for activity you do not recognise.
Contact FXTRADING.com through the signed-in Service Hub or official Live Chat.
If you cannot sign in, contact FXTRADING.com immediately through an official support channel and use your registered email address where possible. Explain what you noticed and when it occurred. Do not send passwords, one-time codes or complete payment credentials.
For password recovery, see How do I reset my FXTRADING.com password? .
Does account security remove trading risk?
No. Account-security and client-money controls do not remove the risks of leveraged trading. Market movements, gaps, liquidity, execution conditions, financing costs and leverage can cause substantial losses.
Review the legal and product documents that apply to your account before trading. Do not treat a security feature, stop-out process or negative-balance process as a guarantee that losses will always be limited to a particular amount.
How do I raise a security or financial concern?
Use the signed-in Service Hub or an official support channel. Provide:
your Customer ID or trading-account number;
a clear description of the concern;
the relevant transaction or case reference;
the date and time, including the time zone;
the status or message displayed in the Client Portal; and
redacted supporting evidence where relevant.
Never include a password, one-time code, full card number, card security code, private key or recovery phrase.
If you want to make a formal complaint about a financial product or service, use FXTRADING.com’s complaint-handling channel and review the policy applicable to your legal entity.
Frequently asked questions
Are my funds guaranteed against every loss?
No. Segregated client-money arrangements are not a guarantee against trading losses, payment-provider events or every form of financial loss. The protections that apply depend on your legal entity, agreement and applicable law.
Does FXTRADING.com guarantee compensation if something goes wrong?
Compensation is not automatically guaranteed. Any entitlement depends on the applicable entity, legal documents, facts and law.
Are all withdrawals processed without human review?
No. The handling method can depend on the transaction and may include review, additional verification and payment-provider processing.
Can I receive withdrawn funds immediately?
No. Submission, processing, sending and provider delivery are separate stages. Use the status and estimate displayed for the current transaction.
Will FXTRADING.com ask me for my one-time code?
Do not provide a one-time code, password, private key or recovery phrase to anyone. Complete verification only through the secure Client Portal or an official FXTRADING.com application.