You can opt out of optional marketing and promotional emails from FXTRADING.com. A marketing opt-out does not close your account or delete information connected with it.
Who does this information apply to?
This article applies to anyone receiving optional marketing or promotional emails from FXTRADING.com, whether or not they can sign in to the Client Portal.
How do I unsubscribe from a marketing email?
Open the marketing email that you no longer want to receive.
Select Unsubscribe in the email footer or follow the opt-out instructions in the message.
Complete the confirmation page if one opens.
Keep the confirmation until you know that the request has been completed.
Never enter a trading password or one-time code on an unsubscribe page.
What should I do if the unsubscribe link is missing or does not work?
Email
[email protected]from the address receiving the marketing emails, or contact FXTRADING.com through the Service Hub or official Live Chat.State that you want to stop optional marketing and promotional emails.
Include the email address receiving the messages, the sender address, the subject line and the date of the most recent message.
If the link produced an error, include a screenshot that does not expose sensitive account information.
Do not send a trading password, one-time code or identity document in an ordinary email or chat. If FXTRADING.com needs more information to locate the correct marketing record, it will explain what is required through an official channel.
Which emails will stop?
The opt-out applies to the optional marketing and promotional emails covered by the unsubscribe request. This can include newsletters, offers or other promotional communications sent to the email address identified in the request.
Which messages may continue?
A marketing opt-out does not control non-marketing messages needed to provide, protect or administer an account or to meet legal requirements. Depending on your relationship with FXTRADING.com, you may still receive messages such as:
security alerts and verification codes;
transaction or account statements;
account-status and service notices; and
legally required communications.
An account, security or legal message should not be treated as optional marketing merely because it is sent by email.
What happens after I unsubscribe?
The request applies to optional marketing and promotional emails sent to the email address covered by the request. If you receive another marketing email after unsubscribing, follow the troubleshooting steps below so FXTRADING.com can identify the sender and mailing record.
What should I do if marketing emails continue?
Confirm that the message is optional marketing rather than an account, security, transaction or legal notice.
Record the sender address, subject line, receiving email address, and date and time of the message.
Keep the unsubscribe confirmation or take a screenshot of the unsubscribe result without exposing sensitive account information.
Send those details to
[email protected]or through the Service Hub or official Live Chat.
Frequently asked questions
Will unsubscribing stop security codes and account updates?
A marketing opt-out does not control non-marketing account, transaction, security or legal messages. Those messages may continue when they are needed for your account or required by law.
Does unsubscribing close my account?
No. A marketing opt-out does not close an account or service.
Does unsubscribing delete my personal information?
No. A marketing opt-out and a privacy request are different. To ask FXTRADING.com to assess information connected with you, see How long does FXTRADING.com keep my account and transaction records?
Can I unsubscribe if I cannot sign in?
Yes. Use the unsubscribe link in the marketing email or email [email protected] from the address receiving the messages. Explain that you cannot sign in if you also need help accessing your account.
Do I need to provide my trading password or a one-time code?
No. Never provide a trading password or one-time code to unsubscribe from marketing. Use only an official FXTRADING.com channel.