Getting Started FAQs
Find answers to common questions about registration, initial account setup and getting started with FXTRADING.com.
13 articles
- Which FXT regulatory entity applies to my account?Learn how legal residence, KYC and account documents determine whether the Australian or international FXT entity applies, and when wholesale assessment is relevant.
- Promotions at FXTRADING.comCheck the status of FXTRADING.com promotional incentives, how special campaigns may be announced, and how the Partner program offers commission opportunities.
- Trading Account Opening Fees at FXTRADING.comCompare fee-free trading account creation with the separate minimum deposit requirements that vary by account type, location, and payment method.
- What Information Should Clients Provide When Applying for FIX API?Review the business, trading, technical, compliance, security, financial, and planning information required to support evaluation of a FIX API application.
- Do You Offer FIX API?Review who FIX API access typically suits, its key capabilities, and the information required when submitting an application to FXTRADING.com.
- What are FXTRADING.com Prime Services?Understand which professional organisations can enquire about Prime Services, what an approved arrangement may cover, and what information supports eligibility and service assessment.
- How We Support Multiple LanguagesReview the languages supported directly by the Customer Support Team and how AI translation assists clients who speak other languages.
- How do I request a live support agent in chat?Learn when and how to request a live agent, what to do outside staffed hours, and which sensitive information to keep out of chat.
- What are FXTRADING.com's policies on managed trading services, trading signals, and profit-sharing arrangements?Review FXTRADING.com’s service scope for managed trading, trading advice or signals, profit-sharing arrangements, and recommendations or endorsements of third-party providers.
- Troubleshooting Email Delivery IssuesTroubleshoot missing FXTRADING.com emails by checking folders, filtering, block lists, mailbox capacity, corporate controls, alternative verification methods, and Live Chat support.
- Which companies operate FXT and what are their registration details?Review the Australian and international companies operating FXT, their licence details, and why legal residence and account documents matter.
- Technical Feedback Resolution Process at FXTRADING.comUnderstand the three-stage technical resolution process, required report evidence, repair priorities, ticket status changes, and notifications issued when a fix is deployed.
- How do I stop marketing emails from FXTRADING.com?Follow the opt-out and troubleshooting steps, understand which messages may continue, and learn what unsubscribing does not change.