You can ask for a support agent when your question needs account-specific review, the automated answer does not solve the issue or you cannot complete the action shown.
Request an agent
Open Live Chat from the official FXTRADING.com website or signed-in Client Portal.
Briefly describe the issue.
Ask to speak with a live agent or talk to a person.
Follow any routing questions shown.
Wait for the availability or next-step message.
Agent availability and waiting time depend on the channel, language and current queue.
If no agent is available
Use the signed-in Service Hub to submit a request, or email [email protected] from your registered email address where possible. Include the relevant account or transaction reference, the exact error or status, and the date and time with time zone.
Protect your information
Do not send a password, one-time code, full card number, card security code, private key or recovery phrase. Use a secure upload control when verification or payment evidence is required.