At FXTRADING.com, we employ advanced face recognition technology as an additional security measure to protect your account and verify your identity. This biometric verification process requires you to complete a 3D facial scan that will be matched against the photo on your submitted identification documents.
Understanding Face Recognition Verification
When Face Recognition is Required
You may be prompted to complete face recognition verification in the following situations:
When using certain payment methods
During suspicious login attempts
For high-value transactions
When requested by our security team
When prompted, simply click "Verify Now" to begin the process.
Step-by-Step Guide to Face Recognition
Initiate the Process: Click the verification button when prompted
Review Instructions: Carefully read the on-screen guidance on the redirected page
Enable Camera Access: Grant permission for your device's camera if requested
Complete the Scan: Follow instructions to move your head in a circular motion, allowing the system to capture your face from multiple angles
Await Confirmation: The system will notify you that your scan has been submitted for review
Best Practices for Successful Verification
Optimal Environment: Ensure you're in a well-lit area with minimal shadows
Clean Background: Use a plain, light-colored background without distractions
Solo Verification: Only your face should be visible in the frame
Remove Obstructions: Take off glasses, hats, masks, or any items that cover facial features
Proper Positioning: Hold your device at eye level, approximately 12-18 inches from your face
Natural Expression: Maintain a neutral facial expression throughout the scan
Important Considerations
Account Holder Only: Only the registered account holder can complete the face recognition. Attempts by others will result in rejection.
Failed Verification Consequences: If your face recognition is rejected for a specific payment method, you won't be able to use that method or other methods requiring face recognition. Alternative payment options will remain available.
The scan itself may be brief, but verification review time varies with image quality, the checks required and current processing capacity. Follow the status shown in the verification flow. If the status does not update or the scan is rejected, use the displayed retry instructions or contact Customer Support through the secure Client Portal.
Data Security and Privacy
We understand the sensitivity of biometric data and employ industry-leading encryption and security protocols. Your facial recognition data is:
Stored securely with advanced encryption
Used solely for verification purposes
Never shared with third parties
Processed in compliance with global data protection regulations
If you have any questions about our face recognition verification process, please contact our Service Hub for assistance.