The Portal may show principal and profit as separate accounting lines even when they belong to one withdrawal request and use the same matched route. One request may also allocate funds across several matched original routes. Currency conversion, fees, rounding or the withdrawable balance can also change the displayed amount. Review the current request breakdown before confirming and do not assume that each line is a separate withdrawal request.
Why can the displayed amount change?
principal and profit allocated to different routes
conversion between the source and payout currencies
fees or rounding shown before confirmation
withdrawable balance and available margin
a minimum or maximum applied to the profit portion or payment channel
How do I verify the amount before confirming?
review the amount, currency, method and network breakdown on the preview screen
compare the submitted request with its Transaction History record
if the difference is unclear, do not repeat the request; ask for a funding-history review
What if the positions are closed but the 80% limit remains?
If the difference matches the 80% open-position limit even though MT4 or MT5 shows that all positions are closed, use a position-data synchronization review instead of a funding-history review. Do not lower the amount, close another position or submit another withdrawal.
Deposited-principal returns can currently be submitted without a pre-submission minimum block. Some payment channels nevertheless have an actual minimum and may reject the request during processing. Profit is subject to the current minimum. Successful submission is not final approval.
If the displayed options do not match the funding history, go to Client Portal → Service Hub → Create Ticket → Payments → Transaction Type → Withdrawal.
Include the withdrawal amount and on-screen unit, desired method or network, the related deposit reference, date, amount and currency, and the exact message shown. You may attach any relevant material that Service Hub currently permits and that you think will assist the review; there is no closed list or guarantee of approval.
Why is the amount received by my bank different?
Compare the withdrawal amount and currency with the amount and currency credited by your bank. A difference may involve a recorded withdrawal fee, a bank or intermediary charge, or currency conversion. Transaction records are needed to establish which applies.
A published bank fee schedule explains general conditions. It does not, by itself, confirm who charged a particular fee or who converted your payment. A previous transfer without a charge also does not guarantee that every later transfer will be free.
To request a review of a charge or exchange rate, contact Customer Support through the approved support channel. Use your existing conversation if you have already reported the issue, and identify the withdrawal. If further evidence is needed, provide the relevant transaction entry through that channel and hide unrelated account information.
If you are also asking about the sender name, a refund or a preferred route for future withdrawals, include that request so it can be reviewed together. An investigation is needed before a specific cause, refund or future route can be confirmed.
Never share a password, OTP, private key, seed phrase or any other authentication secret. Do not use another person's card, bank account or wallet, and never send cryptocurrency through a mismatched network.