The Portal may show principal and profit as separate accounting lines even when they belong to one withdrawal request and use the same matched route. One request may also allocate funds across several matched original routes. Currency conversion, fees, rounding or the withdrawable balance can also change the displayed amount. Review the current request breakdown before confirming and do not assume that each line is a separate withdrawal request.
Why can the displayed amount change?
principal and profit allocated to different routes
conversion between the source and payout currencies
fees or rounding shown before confirmation
withdrawable balance and available margin
a minimum or maximum applied to the profit portion or payment channel
How do I verify the amount before confirming?
review the amount, currency, method and network breakdown on the preview screen
compare the submitted request with its Transaction History record
if the difference is unclear, do not repeat the request; ask for a funding-history review
Deposited-principal returns can currently be submitted without a pre-submission minimum block. Some payment channels nevertheless have an actual minimum and may reject the request during processing. Profit is subject to the current minimum. Successful submission is not final approval.
If the displayed options do not match the funding history, go to Client Portal → Service Hub → Create Ticket → Payments → Transaction Type → Withdrawal.
Include the withdrawal amount and on-screen unit, desired method or network, the related deposit reference, date, amount and currency, and the exact message shown. You may attach any relevant material that Service Hub currently permits and that you think will assist the review; there is no closed list or guarantee of approval.
Never share a password, OTP, private key, seed phrase or any other authentication secret. Do not use another person's card, bank account or wallet, and never send cryptocurrency through a mismatched network.