KYC-level transaction permissions, account or product eligibility, and payment-method limits are separate controls. A transaction must satisfy all controls shown in the Client Portal.
Check your current verification status
Open Verification in the Client Portal and read the current status and action message, even if you completed KYC before. Earlier approval, an old email or a successful transaction does not prove that verification is still complete. Later verification requirements may change the status to Pending and may affect a new withdrawal, deposit or payout-detail addition.
Action required: complete only the steps currently requested through the secure Verification flow. Do not send identity documents, proof of address or selfies in ordinary chat or email.
Submitting documents is not approval. Submitted or under review: check whether any further action is actually requested. Do not resubmit the same documents or create a duplicate case. For an existing official additional-review case, notify that case once after completing its exact requirements; if already notified, wait for its next instruction.
Currently complete with no further official requirement: return to the operation you were trying to perform and check its remaining conditions. Verification approval does not guarantee that a deposit, withdrawal or payout destination will be available.
Pending alone does not tell you the reason or which operations are restricted. Follow the current official message; do not assume a security incident or investigation. For an active additional review, the affected withdrawal cannot proceed through normal processing until that review is concluded. Support cannot bypass or accelerate it, and no approval or completion time is guaranteed.
What if I cannot continue or resubmit verification?
Use the Verification flow in your Client Portal for Proof of Identity (PoI), face or liveness verification, and Proof of Address (PoA). Follow the instructions shown there.
If the Verification flow no longer allows another submission, sign in to the Client Portal.
Open Service Hub from the left-hand navigation.
Select Create Ticket.
Choose Account Verification. Select Invalid proof of identity document or Invalid proof of residence document when the displayed message matches your issue; otherwise choose Other for a general reset or reopen request.
Ask the Customer Support Team to reset or reopen your Verification flow. Include the verification step and the exact message shown.
Do not attach or upload copies of your identity document or Proof of Address to this ticket. Do not send them through email or Live Chat. If FXTRADING.com specifically asks for other additional supporting evidence, upload only those requested supporting documents through the Verification ticket. After the flow has been reset, return to the Verification section in the Client Portal and complete the requested identity, face or liveness, or address-verification step there.
What applies while your current KYC is incomplete?
Deposits: While current KYC is incomplete, only bank wire transfer is available for deposits, including when verification is required again. USD 2,000 is not a hard cap on wire receipts: a larger transfer can still be credited in full. Crediting funds does not confirm permission to trade. For an unverified customer above USD 2,000, the team may manually disable the affected trading account pending verification.
Withdrawals: Withdrawals are unavailable until the required KYC verification is complete.
Transfers: An unverified account cannot receive or send transfers outside the actions displayed for the customer's own eligible accounts.
What changes after KYC is complete?
Current KYC must be complete before you apply for a withdrawal. Payment-method limits, fees, security controls and product conditions still apply. If trading was manually disabled, completing KYC does not itself confirm release: the team handles removal separately and manually, without requiring a new request from you.
Important Compliance Principles
Anti-Money Laundering Compliance
All transfer operations require KYC verification for both sending and receiving accounts
Funds in non-KYC verified accounts must remain in the user's own trading accounts
Partner Wallet rebates can be transferred only to KYC-verified accounts. A single bank remittance must not be split into multiple deposit orders. These rules support transparent records and adherence to financial guidelines, but do not guarantee acceptance, a compliance determination, credit, or timing.
Restricted Operations
Non-KYC verified accounts cannot receive external transfers
Non-KYC verified accounts cannot transfer funds from Partner Wallets
These rules support anti-money-laundering controls and more complete records for review. They do not by themselves prove that every fund movement is compliant, prevent every unexplained flow, or remove any tax, regulatory, evidence, or additional-review obligation. The current legal entity, account, transaction record, terms, and official requests control.
If verification is pending, rejected or blocked
Open the exact Verification flow shown in the Client Portal.
Review the displayed reason and submit the document or correction requested for that task.
If the task is locked, unclear or cannot be completed, request a case review and provide the displayed status or error and a screenshot with unnecessary personal information hidden.
There is no supported way to bypass KYC requirements for a restricted withdrawal or transfer. If you need further assistance, contact the Customer Support Team.