What if I cannot continue or resubmit verification?
Use the Verification flow in your Client Portal for Proof of Identity (PoI), face or liveness verification, and Proof of Address (PoA). Follow the instructions shown there.
If the Verification flow no longer allows another submission, sign in to the Client Portal.
Open Service Hub from the left-hand navigation.
Select Create Ticket.
Choose Verification.
Ask the Customer Support Team to reset or reopen your Verification flow. Include the verification step and the exact message shown.
Do not attach or upload copies of your identity document or Proof of Address to this ticket. Do not send them through email or Live Chat. If FXTRADING.com specifically asks for other additional supporting evidence, upload only those requested supporting documents through the Verification ticket. After the flow has been reset, return to the Verification section in the Client Portal and complete the requested identity, face or liveness, or address-verification step there.
Before KYC Verification
Deposit Limitations
Accounts without completed KYC verification can receive deposits up to $2,000 or equivalent currency
Trading is permitted to experience the platform- If a deposit order exceeds the standard deposit threshold, Verification is required to proceed and ensure compliance with financial regulations.- To maintain compliance, the amount specified in deposit orders must match the exact remitted bank transfer amount, enabling smoother processing.
Withdrawal Restrictions
Withdrawals are not permitted from accounts without completed KYC verification
KYC verification must be completed before any withdrawal request can be processed
Transfer Limitations
Accounts without completed KYC verification cannot receive transfers from other accounts
Accounts without completed KYC verification cannot transfer funds to other accounts
Trading accounts cannot transfer funds to Partner Wallets or other accounts
After KYC Verification
Deposit Capabilities
No deposit limitations after successful KYC verification
Withdrawal Capabilities
Full withdrawal functionality becomes available after KYC verification
Transfer Capabilities
KYC-verified accounts can receive transfers
KYC-verified accounts can transfer funds to other KYC-verified accounts
Rebates transfers can only be conducted between KYC-verified accounts
Important Compliance Principles
Anti-Money Laundering Compliance
All transfer operations require KYC verification for both sending and receiving accounts
Funds in non-KYC verified accounts must remain in the user's own trading accounts
Partner Wallets can only transfer rebates to KYC-verified accounts- For deposit operations, splitting a single remittance into multiple deposit orders is prohibited to ensure transparency and adherence to financial guidelines.
Restricted Operations
Non-KYC verified accounts cannot receive external transfers
Non-KYC verified accounts cannot transfer funds from Partner Wallets
These rules ensure all fund movements comply with anti-money laundering regulations and prevent unexplainable fund flows during tax audits.
If verification is pending, rejected or blocked
Open the exact Verification flow shown in the Client Portal.
Review the displayed reason and submit the document or correction requested for that task.
If the task is locked, unclear or cannot be completed, request a case review and provide the displayed status or error and a screenshot with unnecessary personal information hidden.
There is no supported way to bypass KYC requirements for a restricted withdrawal or transfer. If you need further assistance, contact the Customer Support Team.