When a trading account has one or more open positions, the maximum amount currently available for withdrawal is 80% of Free Margin. Free Margin is Equity minus the Margin used for open positions.
What does the 80% limit mean?
This limit is not the account Balance or Equity, and it does not guarantee final withdrawal eligibility. Market movement can change Equity, Free Margin and the displayed amount while positions remain open.
After all positions are closed
After the final position is closed and the trading-server record is synchronized, the Client Portal should stop applying the open-position 80% limit. Other valid withdrawal controls can still apply.
If the 80% limit remains after closing
If MT4 or MT5 shows no open positions but the Client Portal still applies the 80% limit after one refresh and sign-in again, the closed-position state may not have synchronized to the Client Portal record. Do not close another trade, place a test trade, move or add funds, reduce the amount to bypass the limit, or submit duplicate withdrawals.
What should I do?
Client Portal
Service Hub
Create Ticket
Payments
Transaction Type
Withdrawal
After selecting Withdrawal, request one position-data synchronization review. Include the affected account, approximate close time and timezone, the Balance or Free Margin and available withdrawal amount shown, and the exact message. Do not repeat information already supplied. Never send a password or one-time code.
A synchronization correction removes this incorrect position-state blocker only. It does not guarantee the final amount, approval, release or receipt because other withdrawal conditions can still apply.