When your account undergoes a compliance review, certain temporary restrictions are applied to ensure regulatory compliance and account security. Understanding these limitations will help you navigate the review process smoothly.
What if I cannot continue or resubmit verification?
Use the Verification flow in your Client Portal for Proof of Identity (PoI), face or liveness verification, and Proof of Address (PoA). Follow the instructions shown there.
If the Verification flow no longer allows another submission, sign in to the Client Portal.
Open Service Hub from the left-hand navigation.
Select Create Ticket.
Choose Verification.
Ask the Customer Support Team to reset or reopen your Verification flow. Include the verification step and the exact message shown.
Do not attach or upload copies of your identity document or Proof of Address to this ticket. Do not send them through email or Live Chat. If FXTRADING.com specifically asks for other additional supporting evidence, upload only those requested supporting documents through the Verification ticket. After the flow has been reset, return to the Verification section in the Client Portal and complete the requested identity, face or liveness, or address-verification step there.
1. Verification Requirements (Mandatory Actions)
To complete the compliance review, you must provide:
Proof of Identity (PoI): Valid passport, national ID card, or driver's license
Liveness/Face Recognition: Real-time facial verification to confirm identity authenticity
Proof of Address (PoA): Recent utility bill, bank statement, or official document issued within the last 3 months
Source of Wealth/Funds Documentation: In enhanced reviews, you may need to provide evidence of the legitimate origin of your trading funds
2. Account Access and Information Update Restrictions
To protect account integrity during review:
Client Portal access: Login may be restricted, or you may only see a "Review in Progress" notification
Contact information: Changes to registered email, phone number, or residential address are temporarily disabled
Payment method details: Adding, removing, or modifying bank accounts, e-wallets, or cryptocurrency addresses is prohibited
Account closure: You cannot request account termination until the review is completed
3. Financial Operations Restrictions
All fund movements are temporarily suspended:
Deposits: New deposits through any payment method are disabled
Withdrawals and transfers: External withdrawals and internal transfers between accounts are frozen
Partner Rebates: If you're a Partner, Rebate settlements and withdrawals are temporarily on hold
Transaction history: Access to download complete trading reports or financial statements may be limited
4. Trading Activity and Risk Management
Trading capabilities are restricted to minimize risk exposure:
New positions: Your account may be set to "close-only" mode, allowing you to close existing positions but not open new ones
Leverage adjustments: Requests to modify account leverage are temporarily unavailable
Negative balance clearing: A profile-wide clearing request cannot be completed while the compliance review or related restrictions leave the accounts unresolved. Clearing is not automatic and remains subject to combined-net-equity, settlement, eligibility, and account-status checks when processing becomes available
5. Business Expansion and Service Applications
All growth-related activities are paused:
New account creation: Opening additional sub-accounts, Demo Accounts, or Funds Management accounts is restricted
Trading Credits: Adding, removing, or converting Trading Credits to balance is prohibited
Promotional participation: Access to ongoing promotions, bonuses, loyalty programs, or trading competitions is suspended
Partner program updates: Creating new Partner links or modifying existing partnership structures is disabled
6. Technical and Third-Party Integration Restrictions
Advanced features are temporarily limited:
Social Trading system: You cannot act as a Signal Provider or subscribe to new Signal Providers as an Investor
VPS services: New VPS applications or renewals may be temporarily unavailable
What You Can Do
While these restrictions are in place, focus on:
Promptly submitting all requested verification documents
Responding quickly to any additional information requests from our compliance team
Monitoring your registered email for updates on your review status