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Understanding the "INVALID ACCOUNT" Error

Troubleshoot INVALID ACCOUNT in MT4 by checking login details, server selection, account status, password access, and whether an archived account needs reactivation.

The "INVALID ACCOUNT" error occurs when you cannot log in to the MetaTrader 4 platform. This error typically appears due to one of the following reasons:

  1. Incorrect Login Credentials:

    • Wrong account number

    • Incorrect password

    • Incorrect server selection

  2. Account Status Issues:

    • Your account has been archived (inactive for over three months)

    • The account has not been activated

    • The account has been suspended

How to Fix the "INVALID ACCOUNT" Error

Follow these steps to resolve the issue:

  1. Verify Your Login Details:

    • Double-check your account number for typos

    • Make sure your password is correct (check caps lock)

  2. Select the Correct Server:

    • For Live Accounts, select "FXTRADING.COM-Live"

    • For Demo Accounts, select "FXTRADING.COM-Demo"

  3. Reactivate an Archived Account:

    • If you haven't logged in for over three months, your account might be archived

    • For account-specific help, sign in to the Client Portal, open Service Hub from the left navigation menu, select Create Ticket, and choose the category and issue that best match your request.

  4. Try the Web Trader:

    • If the desktop or mobile app continues to show the error, try logging in through the Web Trader platform

  5. Reset Your Password:

    • If you're unsure about your password, reset it through the Client Portal

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