FXT AI automatically returns reserved or pre-deducted Credits when a service request fails and no result is delivered. Manual Credit adjustments are not normally required.
If you see a failure message:
Do not repeatedly submit the same request while it is still processing.
Refresh FXT AI.
Check your Credit balance and usage details in the Subscription Center.
Confirm whether the original request later completed or the Credits were returned.
If the Credits are still missing, contact the FXT Client Service Team and provide:
your customer ID;
the feature used, such as AI Q&A, report generation or AI investment forecast;
the approximate date and time of the request;
the number of Credits shown as deducted;
any request or order reference displayed; and
the error message or a screenshot.
Do not include your password or one-time verification codes.