Update your residential address only through the current secure Client Portal process or official case shown to you. Do not send Proof of Address through ordinary chat or email.
If identity verification has not been approved
Enter or confirm your address in the current Verification flow in the Client Portal. Follow the fields and exact document requests shown there. Do not assume the address is extracted automatically or that manual entry is never required.
If your profile is approved and your address has changed
Submit a secure request through this path:
Sign in to the Client Portal.
Open Service Hub from the left navigation.
Select Create Ticket.
Choose Account and Security.
Choose Change personal information.
Choose Residential Address.
Track replies under My support tickets.
State that your registered address changed and follow the instructions returned under My support tickets. Upload a new Proof of Address only when the official secure flow or case specifically requests it.
What if I cannot continue or resubmit verification?
Use the Verification flow in your Client Portal for Proof of Identity (PoI), face or liveness verification, and Proof of Address (PoA). Follow the instructions shown there.
If the Verification flow no longer allows another submission, sign in to the Client Portal.
Open Service Hub from the left-hand navigation.
Select Create Ticket.
Choose Account Verification. Select Invalid proof of identity document or Invalid proof of residence document when the displayed message matches your issue; otherwise choose Other for a general reset or reopen request.
Ask the Customer Support Team to reset or reopen your Verification flow. Include the verification step and the exact message shown.
Do not attach or upload copies of your identity document or Proof of Address to this ticket. Do not send them through email or Live Chat. If FXTRADING.com specifically asks for other additional supporting evidence, upload only those requested supporting documents through the Verification ticket. After the flow has been reset, return to the Verification section in the Client Portal and complete the requested identity, face or liveness, or address-verification step there.
If you moved to another country
A move can change the legal entity, service, product, payment-method availability, or verification required. Follow the current outcome for your profile or case. An account transfer, continued service, or completion time is not guaranteed. Do not create a new profile to work around the process.
What happens after I submit the request?
Based on the current secure record, the team may update the address, request more information, provide a secure resubmission step, or explain that service is unavailable. Submission does not guarantee approval, decision time, or outcome.
Related information: Why am I being asked to complete additional security verification?