If your withdrawal hasn't appeared in your account, there could be several reasons for this delay. Here's how to investigate:
Check Your Transaction Records
Sign in to your Client Portal
Navigate to Transaction history
Apply filters to view only withdrawals
Select the specific withdrawal transaction
Review the processing details and status
Consider Processing Timeframes
Processing and delivery times depend on the current request, payment method, provider, receiving institution, local calendars and any required review. Check the current status, action message and displayed estimate in Transaction History. If the record fails, requires action, or is past its displayed estimate, contact Customer Support with the request reference and exact status. Do not submit a duplicate request while the existing record remains active.