Why a previous deposit method may be unavailable and how to check currently eligible options in the Client Portal.
Check your current verification first
Sign in to the Client Portal and open Verification to check the current status and any required steps. Check this even if you were verified before: an old approval email or a previous successful deposit does not establish your current verification status.
If your KYC is not complete, bank wire is the only available deposit method. A currency symbol under a method shows possible currency support; it does not confirm that the method is available to you or eligible for this deposit.
A missing deposit method alone does not confirm the cause. Completing verification does not guarantee that a particular method will appear. A missing payment method is different from a change to the receiving bank details shown after selecting bank wire.
A deposit method used before may disappear because of provider maintenance or suspension, your verification status, region, profile, selected currency, destination, amount, or current provider availability.
Check the available options and get help
Use only a method that is currently selectable for the exact deposit in your Client Portal. Review the displayed amount, currency, conversion, fees, limits, destination and any verification notice before confirming. Do not use an old link or assume a previously used method remains available. If a payment was already submitted or is pending, check its record and do not submit a second payment for the same deposit.
If you expected another method, check the current verification notice and available options. For an account-specific review, create a ticket in the signed-in Service Hub and describe the missing method and any on-screen error.
Do not send payment credentials or full card details in ordinary chat or email.