Does the payment page say that your Chinese name exceeds four characters? Do not shorten your legal name. Choose Global Pay when it is displayed, and see How can I deposit if my Chinese name has more than four characters?
FXTRADING.com offers Alipay as a convenient payment channel for CNY deposits. This guide will help you understand the service coverage and complete your transactions smoothly.
Service Availability
Alipay is available for deposits in CNY (Chinese Yuan). Please note the following important restrictions: The minimum deposit amount is $110 USD, and the minimum withdrawal amount is $300 USD.
Mainland China Only: This service is exclusively available to clients using Alipay accounts registered in mainland China
Regional Restrictions: Alipay accounts from Hong Kong, Macau, or other regions cannot use this feature
Name Verification Required: The name on your trading account must match the real-name verification information of your Alipay account
How do I deposit via alipay?
Follow these steps to deposit funds using Alipay:
Log in to your Client Portal
Navigate to the "Deposit" page
Select Currency: Choose CNY (Note: Select CNY, not CNH. CNH is offshore Chinese Yuan)
Choose Payment Method: Select "Alipay"
Enter Amount: Input your desired deposit amount
Confirm: Click the "Confirm Transaction" button
Complete Payment: Follow the instructions on the "Complete Your Deposit" page
Use your Alipay app to make payment to the displayed payment information (recipient information)
Important Payment Instructions
Please read carefully to avoid financial loss:
Pay the exact amount shown on the current page - do not modify the amount arbitrarily
Do not save the account for repeated transfers - the information is only valid for the current order
Transfers must be made strictly from your own account to avoid order failure
Failure to follow these instructions may result in financial loss, for which you will be responsible
Alternative Payment Method
If Alipay is unavailable, you can use the 'Global Pay' option as an alternative. Simply select 'Global Pay' on the deposit page and proceed as instructed.
Troubleshooting Alipay Deposits
If your Alipay deposit is temporarily unavailable:
Check the payment channel’s current system status and availability before retrying; do not rely on a fixed retry interval.
For account-specific help, sign in to the Client Portal, open Service Hub from the left navigation menu, select Create Ticket, and choose the category and issue that best match your request.