Negative Balance Write-Off is assessed across the eligible accounts and wallets in your FXTRADING.com profile. Use the current system pre-check and the applicable documents.
What should I check first?
The button names quoted below refer to the English interface. Use the corresponding controls displayed in your selected interface language.
Sign in to your FXTRADING.com Client Portal.
Check the affected Live Account's balance, equity, positions, pending orders, and Transaction History.
Review all other eligible accounts and wallets connected with the same profile.
Confirm that there are no open positions or pending orders and that all deposits, withdrawals, transfers, redemptions, and other fund movements are fully settled.
Check for a negative balance clearing or review action in the Client Portal.
When may the profile be eligible?
The combined eligible balance across all eligible accounts and wallets must be below zero. Positive and negative balances are combined for the account holder as a whole, so a negative balance in one Live Account does not by itself establish eligibility.
Fund Investment Accounts must be at zero before you can apply. Exclusion from the calculation does not waive this prerequisite.
Can a profile-level balance review affect a withdrawal?
Yes. A submitted withdrawal may remain under review while FXTRADING.com checks balances across eligible accounts and wallets in the same profile, unsettled activity, margin, or another account condition. This is a standard control based on profile and account conditions, not a measure directed at selected customers.
Negative balance clearing is not a prerequisite for every withdrawal, and completing it does not guarantee that a withdrawal will be approved. If no action is required from you, the request continues through normal processing. If information or action is required, FXTRADING.com will notify you through an action message in the Client Portal or another official FXTRADING.com channel. Complete only the stated action; the request may remain pending until it is completed. If you do not complete the required action, the withdrawal may be rejected.
First verify any request to add funds in the Client Portal after signing in. Do not deposit funds solely because one account has a negative balance. Before acting on a request to add funds, obtain manual confirmation from Customer Support through an authenticated Service Hub ticket or verified registered-email correspondence. Support must confirm the reason, amount, currency and payment method for your case. A Fin or chat response, or an unverified email, is not a funding instruction. Once all positions are closed and funds activity is settled, a negative combined eligible balance is assessed separately under the profile-wide negative balance clearing policy.
How do I start a write-off application?
Sign in to the Client Portal.
Open Trading Conditions.
Select Negative Balance Write-Off.
Select Apply for a Write-Off, if it is available.
Read the preliminary-check explanation, then select Run pre-check.
Read the result and follow the conditions shown. A pre-check does not submit an application or change balances; passing it is not completed clearing. If you can continue, review the displayed impact before confirming any application. Use Application records to check the recorded status; submission or Processing does not mean Completed.
Use Service Hub for a missing entry, an error or a separate review requested by the process. Include the exact message and any existing application reference. Do not create duplicate applications or support requests, move funds to bypass a condition, or send passwords or one-time codes.
How do I request a review?
For account-specific help, sign in to the Client Portal and create a ticket in Service Hub using the current category that best matches your issue. Include the relevant reference and exact message, with sensitive details hidden. Never send passwords, one-time codes, full card numbers or banking login details.
What should I do while the request is reviewed?
Do not open new positions, place new orders, or initiate deposits, withdrawals, transfers, redemptions, or other fund movements while the request is being assessed. These actions can change eligibility or delay the review.
What information should I provide?
your profile and affected account number;
the displayed balances and equity;
the status of positions and pending orders;
any pending deposit, withdrawal, transfer, or redemption;
the exact account status or error; and
the relevant date and time with time zone.
Never provide a trading password or one-time code.
Does negative balance clearing replace risk management?
No. Leveraged trading can produce rapid losses, and stop-out or negative balance clearing does not guarantee that losses will be limited in every circumstance. You remain responsible for monitoring positions, margin, and account risk.