Skip to main content

How do I cancel FXT AI or turn off automatic renewal?

Follow the cancellation process and understand its effect on current access, remaining Tokens, expiry, future payments and options for subscribing or upgrading again.

To stop the next automatic renewal, open the Subscription Center and turn off automatic renewal for your paid subscription.

Turning off automatic renewal does not immediately remove your current access and does not create a refund. You can continue using FXT AI until the displayed expiry date. Unused Tokens expire at the end of each subscription month and do not carry over to the next subscription month. You can use FXT AI when your remaining Token balance is sufficient for the selected feature.
​

After the expiry date:

  • the subscription status becomes expired;

  • no further automatic renewal payment is taken; and

  • you must place a new subscription order if you want to use FXT AI again.

There is currently no separate option to switch automatic renewal back on for the same plan after you have turned it off. If your cancelled subscription is still within its current period, an eligible upgrade restores automatic renewal. If it has already expired, subscribe again from the subscription page.

Did this answer your question?