Billing and Subscription Management
Learn about payments, billing periods, renewals, cancellation, upgrades and refunds.
7 articles
- How are FXT AI subscriptions billed and paid?Review which FXT AI orders deduct funds from your Investment Wallet, which orders are zero-value, and what details to collect when disputing a charge.
- How do FXT AI billing periods and automatic renewal work?Understand how renewal outcomes affect access and Credit issuance, when failed payments are retried, and where to review renewal, reset and expiry details.
- How do I cancel FXT AI or turn off automatic renewal?Follow the cancellation process and understand its effect on current access, remaining Credits, expiry, future payments and options for subscribing or upgrading again.
- Why is my FXT AI subscription suspended, and how do I restore it?Troubleshoot a failed renewal by checking your Investment Wallet and unpaid order details, renewing manually, and escalating persistent payment failures with the required identifiers.
- How do I upgrade my FXT AI plan?Review upgrade eligibility, payment and renewal details, and learn how used Credits and subscription status determine the remaining balance after moving to a higher plan.
- Can I downgrade, switch to the same plan or change my billing period?Understand which FXT AI subscription changes are unavailable, how eligible upgrades work, and what to consider before disabling automatic renewal and subscribing again.
- Can I request a refund for an FXT AI subscription?Review refund eligibility for FXT AI orders, what happens after automatic renewal is disabled, and how to report duplicate, incomplete, or erroneous payments.