A Trading Compliance Review is a current, case-specific review. It is separate from account-opening KYC. Earlier approval does not cancel or satisfy a new official request.
Why might a current review be requested?
A current official request may relate to ongoing customer due diligence or security, payment, trading, transaction, or withdrawal controls. The exact reason and internal detection details may not be available for disclosure. A Pending status alone does not prove wrongdoing or unauthorized access.
What should I do?
Read the request and status shown in the Client Portal and the current official review thread or case.
Complete only the items currently requested through the secure Verification flow or approved case channel shown to you.
Do not send identity or address documents, passwords, one-time codes, or complete payment details through ordinary chat or email.
After completing the items, notify the team once through the current official review thread or case if instructed. Do not send duplicate evidence or create a duplicate case.
How might the review affect my account?
Rely only on the restrictions and status currently shown for your account or case. An open review does not mean every account function is restricted. Deposits, withdrawals, transfers, trading, profile changes, or other features are affected only when the current record says so.
If a specific withdrawal is under review, it cannot enter normal processing or complete before the investigation concludes. Follow the current request status and do not assume the result applies to other transactions.
For orders and open positions, follow the current account notice, platform rules, and applicable terms. Do not assume the account is always close-only or that positions will not be closed.
What outcomes are possible?
Based on the current secure record, the next step may be:
the affected request or transaction proceeds;
the request or transaction is rejected;
additional or refreshed evidence is requested;
another approved remediation or next-step instruction is provided.
Is there a guaranteed completion time?
No. Review time depends on the case, requested items, and checks required. Submit the requested information once and monitor the current official thread or case. Repeated reminders or duplicate requests do not bypass or accelerate the review.
Fin and Support boundaries
Fin can explain the general process and help you follow the current instructions. Fin and Customer Support cannot override, approve, release, or accelerate the review. Completing the items does not guarantee release, approval, decision time, or result.