Shared Platform Guides
Compare platforms and find shared setup and troubleshooting guidance.
24 articles
- Global Trading Server InfrastructureUnderstand automatic server assignment for Live Accounts and Demo Accounts, how to verify your connection in the Client Portal, and why assignments cannot be changed.
- Trading Position ManagementFollow platform-specific steps to close single, partial, or multiple positions, and understand how sequential bulk closures may affect execution prices.
- Accessing Your Trade RecordsOrdinary MT4/MT5 account records only; Social Trading Investment Wallet trades are excluded.
- Trading Platform OptionsOrdinary trading platforms; Social Trading Investment Wallet trades do not appear in MT4 or MT5.
- How do I download, install, update, or reinstall MT4 and MT5?Use the FXTRADING.com Download Center for MT4 or MT5 desktop and mobile access, update safely, and reconnect after reinstalling without exposing credentials.
- Web and Mobile Platform Feature DifferencesCompare why web and mobile features or update timing may differ, and know where to ask about platform-specific functionality.
- FXTRADING.com's Policy on Trading BotsUnderstand FXTRADING.com’s position on trading bots, the risks and support limits for third-party EAs, and how to spot false affiliation or return claims.
- How do I connect to and use MT4 or MT5 on a mobile device?Connect an existing MT4 or MT5 account on iOS or Android, switch accounts, find symbols, trade, view history, and troubleshoot mobile connection issues.
- How do I check which MT4 and MT5 features apply to my account?Confirm available MT4 or MT5 features and use the exact error, account, server, symbol specification, market session, volume, stops, and margin checks when an order is rejected.
- Why can an Expert Advisor perform differently on Demo Accounts and Live Accounts?Compare execution, trading costs, account settings, and connection conditions to investigate why the same EA may produce different Demo Account and Live Account results.
- Selecting the Correct Server for MT4/MT5Find and use the exact server assigned to an MT4 or MT5 trading account, connect on desktop or mobile, and troubleshoot login and display issues safely.
- What is the Time Zone in the MT4/MT5 Terminal?Server time is GMT+3 during daylight saving time and GMT+2 during winter/standard time. Check the time shown in the trading platform to confirm the active offset.
- How do I place Stop Loss and Take Profit orders in MT4 and MT5?Follow the steps to set, modify, or remove Stop Loss and Take Profit levels in MT4 and MT5 while checking each instrument’s minimum stop distance.
- What to Do When Your MT4 or MT5 Is Not ConnectedTroubleshoot disconnected status, No Connection, and Invalid Account messages by checking network, credentials, exact server, software, firewall, proxy, and device factors.
- Does User Performance Differ Between MT5 and MT4?Compare MT5 and MT4 across processing, memory, execution, backtesting, chart performance, and system requirements to choose the platform suited to your priorities.
- Trading Order Types: MT5 vs MT4Compare the market and pending orders shared by MT4 and MT5, including the Buy Stop-Limit and Sell Stop-Limit options exclusive to MT5.
- Will MT4 Indicators Work on MT5?Understand why MQL4 indicators and EAs are incompatible with MT5, and review options for finding, running, or recoding preferred tools.
- Retrieving Your Trading History ReportsFilter and save MT4 or MT5 trading history, view mobile history, collect Journal or Expert logs safely, and submit focused technical evidence without exposing secrets.
- Accessing All Trading Products in MT4 and MT5Show and search complete symbols in MT4 or MT5 on desktop or mobile, and troubleshoot a missing symbol, no quote, or chart that is not updating.
- How do I use the Exposure tab for currency risk management?Learn to access and interpret the MT4/MT5 Exposure tab to review consolidated currency volumes, buy and sell positions, and potential overexposure.
- Converting Chart Display from OHLC Bars to CandlesticksFollow toolbar, chart properties, or keyboard shortcut steps to switch MT4/MT5 charts from OHLC bars to candlesticks for clearer price analysis.
- Why can’t I see the toolbar in my trading platform?Restore hidden platform toolbars, choose which built-in command groups appear, customize their buttons, and reposition them within the platform window.
- Why are New Order and other trading tools greyed out?Troubleshoot disabled trading controls by checking your password type, account status, server, connection, instrument availability, market hours, and Live Account activation.
- How do I check contract specifications in MT4, MT5 or Web Trader?Check the current contract specifications for the complete symbol and selected account in Web Trader, MT4 or MT5.