FXT AI
Learn how to use FXT AI for AI-powered market Q&A, report generation and investment forecasts. Find information about Free, Pro and Ultra plans, Credits, payments, renewals, upgrades, offers and troubleshooting.
19 articles
About FXT AI
Get started with FXT AI and understand its features, access and subscription status.
- What is FXT AI, and what can it do?Explore FXT AI’s research, reporting, and forecast-related features while understanding its subscription model, limitations, and your responsibility for decisions.
- How do I start using FXT AI?Follow the access or subscription path for your current status, understand Investment Wallet charges, and get help when FXT AI is unavailable.
- What do the FXT AI subscription statuses mean?Compare Active, Cancelled, Suspended, and Expired statuses, then check the Subscription Center for access details and required renewal actions.
Plans and Credits
Compare plans and learn how Credits are issued, used, returned and reset.
- Which FXT AI plan should I choose: Free, Pro or Ultra?Compare Free, Pro, and Ultra by price, Credit allowance, intended usage, billing periods, and restrictions on changing an existing subscription.
- How do FXT AI Credits work?Understand how FXT AI Credits are issued, consumed, checked, and reset each subscription month, including expiry and carry-over rules.
- How many Credits does each FXT AI feature use?Compare Credit deductions for AI Q&A, report generation and AI investment forecasts, including when Credits are reserved, deducted or returned after a failed service.
- Why did my FXT AI Credits expire, reset or not carry over?Review subscription-cycle reset dates, monthly issuance and account status to understand expired or missing Credits, then identify when to contact the Customer Support Team.
- What happens when my FXT AI Credits run low or run out?Learn which options may be available after a low-balance reminder or insufficient Credits, and check how depletion affects subscription status and future monthly issuance.
Billing and Subscription Management
Learn about payments, billing periods, renewals, cancellation, upgrades and refunds.
- How are FXT AI subscriptions billed and paid?Review which FXT AI orders deduct funds from your Investment Wallet, which orders are zero-value, and what details to collect when disputing a charge.
- How do FXT AI billing periods and automatic renewal work?Understand how renewal outcomes affect access and Credit issuance, when failed payments are retried, and where to review renewal, reset and expiry details.
- How do I cancel FXT AI or turn off automatic renewal?Follow the cancellation process and understand its effect on current access, remaining Credits, expiry, future payments and options for subscribing or upgrading again.
- Why is my FXT AI subscription suspended, and how do I restore it?Troubleshoot a failed renewal by checking your Investment Wallet and unpaid order details, renewing manually, and escalating persistent payment failures with the required identifiers.
- How do I upgrade my FXT AI plan?Review upgrade eligibility, payment and renewal details, and learn how used Credits and subscription status determine the remaining balance after moving to a higher plan.
- Can I downgrade, switch to the same plan or change my billing period?Understand which FXT AI subscription changes are unavailable, how eligible upgrades work, and what to consider before disabling automatic renewal and subscribing again.
- Can I request a refund for an FXT AI subscription?Review refund eligibility for FXT AI orders, what happens after automatic renewal is disabled, and how to report duplicate, incomplete, or erroneous payments.
Offers and Troubleshooting
Understand discounts and gifted subscriptions, and resolve common access, payment and Credit issues.
- How do FXT AI discounts and gifted subscriptions work?Learn how to claim gifted subscriptions or apply discounts in the Activity Center, check offer eligibility and status, and understand combination and expiry rules.
- Where can I view my FXT AI subscription, Credits and orders?Review subscription status, Credit balances and resets, renewal details, upgrade options, and order history and statuses in the FXT AI Subscription Center.
- Why can't I access or use FXT AI?Troubleshoot FXT AI access and usage issues involving subscription status, renewal payments, Credits, or sign-in, and learn what to provide when contacting the Customer Support Team.
- What should I do if FXT AI fails but Credits were deducted?Follow the checks for a failed FXT AI request with deducted Credits, confirm whether Credits were returned, and gather the details needed for further investigation.