Account Management
Manage profile details, verification, security, Client Portal access and trading-account settings.
107 articles
Account Verification
Learn about identity and address verification requirements, documents and review outcomes.
- Face Recognition: Enhancing Security at FXTRADING.comFollow the face recognition scan process, prepare your camera and surroundings, understand review outcomes, and troubleshoot common causes of rejection.
- Which documents can I use as Proof of Identity?Learn which mainstream documents can be used for FXTRADING.com identity verification, which common categories are not PoI, and which specific China-related documents are not accepted.
- Understanding Your Document Verification Status
- Why does FXTRADING.com verify my account?
- How do I complete account verification?
- Overview of KYC Compliance Framework
- Which languages can I use for verification documents?
- Which documents can I use as Proof of Address?Learn which Proof of Address documents and file formats may be accepted, how to submit them securely, and what to do if verification cannot continue.
- Account Verification from Foreign Countries
- Why am I being asked for additional Proof of Address?
- KYC Verification Levels and Restrictions
Account Setup
Learn how to create and configure your FXTRADING.com profile and trading accounts.
- How do I choose the base currency for a trading account?Compare available base currencies, understand when conversions may apply, and choose the appropriate currency before creating a trading account.
- Demo Account Balance Top-up GuideFollow the current Client Portal path to adjust the balance of an eligible Demo Account from its account card.
- What is the difference between a Live Account and a Demo Account?Compare how real and virtual funds, execution, requirements, risks, availability, and account status differ before choosing an account type.
- How do archived and inactive trading accounts work?Learn how archived trading accounts affect visibility and access, where to find available account actions, and how archiving differs from closure or data deletion.
- Which trading account types does FXTRADING.com offer?Compare available Live Account types by pricing structure, platform, instruments, activation requirements, and current trading conditions before choosing in the Client Portal.
- What is the FXTRADING.com Standard Account?Review the Standard Account’s complete trading costs, available instruments, platform settings, funding requirement, and current specifications before creating or funding an account.
- What is the FXTRADING.com Standard Pro Account?Check the Standard Pro Account’s complete costs, platform availability, funding requirement, instruments, and current trading settings before deciding whether to create one.
- What is the FXTRADING.com Standard Plus Account?Review the Standard Plus Account’s complete costs, supported platforms, funding requirement, instruments, and current trading conditions before creating or funding an account.
- What is a Raw Spread account?Learn how Raw Spread pricing separates spreads and commissions, then check availability, activation, contract specifications, account creation, and sign-in requirements.
- Futures Trading AvailabilityCompare the CFD markets available on FXTRADING.com and understand how CFD price exposure differs from owning or trading the underlying asset.
- Default Virtual Funds in Demo AccountsLearn the default currency and virtual balance for your first and additional Demo Accounts, and how to create another Demo Account.
- Why is my email address not accepted during registration?Check common reasons an email is rejected, recover an existing profile, and learn what details to provide if Customer Support Team review is needed.
- Why is my new trading account read-only?Check activation thresholds, qualifying deposits, password type, and other causes of read-only access before seeking support for a new Live Account.
- How do I create an FXTRADING.com profile and trading account?
- Where is new FXTRADING.com account registration currently unavailable?Check the locations and country-related conditions that make new FXTRADING.com account registration unavailable and what to do if a restriction appears to be an error.
- Why is my country unavailable or why am I redirected during registration?Troubleshoot missing country options or regional redirects and confirm that your registration route and personal details match your actual residence and verification documents.
- Who can open an FXTRADING.com account?Check the age, regional, verification and legal-entity requirements for opening an FXTRADING.com account, including locations where registration is unavailable.
- Key Information for Account Registration
- Single Email Registration PolicyUnderstand the unique-email rule, restrictions on duplicate identity details, separation of Client Portal accounts, and compliance checks applied to new registrations.
- Updating Your Registered Residential Address
- Trading Account Login and Server DetailsLocate the fixed MT4 or MT5 login number and exact server for each trading account, and use the Client Portal action to change its password.
- How do I view and manage my personal information?
Client Portal
Learn how to use the Client Portal to manage your profile, accounts and available services.
- Client Portal Navigation GuideLearn how to use the Client Portal top menu to check balances, change display settings, review notifications, access services, and manage your profile.
- How do I use the FXTRADING.com Service Hub?
- Account Management in Client PortalUse the current Accounts page in the Client Portal to review Live, Demo and Archived Accounts, open a new account and check account cards.
- How to Make Deposits in Your Client PortalCheck current deposit methods, limits and processing information, and use only payment instructions generated for a new request.
- Understanding Your Transaction HistoryReview deposits, withdrawals, transfers, refunds, rewards, and rebates, then check transaction details, timelines, invoice IDs, and status indicators.
- Market Analysis ToolsCompare Trading Central’s technical, fundamental, sentiment, trade-idea, and news resources to choose analysis suited to different market questions and timeframes.
- Managing Your Funds Management AccountUnderstand how Fund Managers and Investors create, monitor, approve, transfer, detach, archive, and share Fund Strategies, including ECS allocations, fees, and settlement terms.
- Trading Performance AnalyticsAnalyze profit and loss, closed orders, volume, equity trends, account-specific results, and recorded protection or negative balance clearing information.
- Account Management SettingsManage profile and security preferences, VPS access, agreements, payout details, trading conditions, and Service Hub requests from the Client Portal.
- How do I download the MT4 or MT5 PC installation files?Follow the Client Portal path to download MT4 or MT5 PC installers, and compare installation with the browser-based WebTrader alternative.
- What information and actions are available on the Accounts page?Review the account, balance, status, wallet and platform details shown on the Accounts page, plus the actions available for Live, Demo and archived accounts.
- How to Locate and Use Your Customer ID in the Client PortalFollow the Client Portal steps to locate and copy your Customer ID, then use and protect it appropriately when contacting the Customer Support Team.
- Understanding Apple Private Relay Emails and Client Portal Login IssuesTroubleshoot Apple private relay login failures by using your registered email address and learn what to do if your account already uses a relay address.
- How do I view trading credits in my account?Check an account’s Trading Credits in the expanded Client Portal account details and understand what it means when the field is not displayed.
- Can I download historical market data from FXTRADING.com?Understand the historical price information available in trading platforms, why FXTRADING.com does not provide one central downloadable dataset, and what to check for backtesting.
Account Security
Learn how to protect account access, manage verification methods and respond to security issues.
- What passwords are used for my FXTRADING.com accounts?Compare Client Portal, trading, and investor/read-only passwords, then learn how to protect, reset, and troubleshoot the correct credential.
- How do I reset my FXTRADING.com password?Follow the correct recovery path for Client Portal, trading, investor/read-only, or product-specific passwords, including verification and access troubleshooting.
- What should I do if my email or FXTRADING.com Client Portal may be compromised?Learn how to recognise unauthorised access, secure your email and Client Portal, end other sessions, review Payout Details and crypto wallets, and report suspicious activity.
- Account Security TypesCompare email, SMS, authentication app, and push-notification verification, including protected account actions, method changes, and temporary withdrawal restrictions.
- How do I use email verification for account security?Check or change your verification method and troubleshoot missing email codes or lost access to the address registered with your profile.
- How do I manage SMS verification for my FXTRADING.com profile?Manage the security methods shown in the Client Portal and understand third-party SMS delivery limits, troubleshooting and the absence of a guaranteed workaround.
- How do I set up an authentication app for two-factor verification?Follow the Client Portal setup process, resolve rejected authentication codes, switch available methods, or recover access after losing the app.
- Managing Multiple Login SessionsFollow the Client Portal security steps to end other device sessions, strengthen account protection, and report suspected unauthorized activity.
- Why am I being asked to complete additional security verification?Follow the additional security verification flow for account access, profile changes or transactions, and troubleshoot unavailable methods or repeated prompts safely.
- Why am I not receiving or able to request another verification code?Troubleshoot missing, expired or rejected verification codes, check when resend becomes available, and follow recovery options if you lose access to a verification method.
- When is two-factor authentication required?Learn when sensitive account actions may trigger 2FA, which verification methods may appear, and how to troubleshoot missing codes safely.
- What should I do if I do not receive an SMS verification code?Understand why third-party SMS delivery can be unavailable, what checks you can try, and why delivery or an alternative verification method cannot be guaranteed.
- How do I update my mobile number, email or Client Portal password?Follow the Client Portal security steps to change contact details or your password, handle temporary restrictions, and recover access when a registered method is unavailable.
- Resolving Two-Factor Authentication Input Issues in Safari BrowserTroubleshoot Safari 2FA code entry problems using browser adjustments, supported alternative browsers, or the FXTRADING.com Trading App.
Account FAQs
Find answers to common questions about profile details, account access, settings and account management.
- How do I update my account name?
- Demo Account Application Process UpdateCheck how Demo Account application methods changed from 6 November 2025 based on client region and platform, including restrictions affecting Australian and other clients.
- Can I use my FXTRADING.com account while travelling or after moving abroad?
- Demo Accounts: Virtual Funds, Real ExperienceLearn how Demo Accounts use virtual funds, how their conditions can differ from Live Accounts, and how to create a new USD Demo Account.
- Checking the Status of Your Old Trading AccountCheck whether an old trading account may still be active by testing your Client Portal login or using the password reset function.
- How do I check my trading account type?Check the type of a Live, Demo or Archived trading account from its account card on the current Accounts page in the Client Portal.
- Phone Number Limits for Your Trading AccountUnderstand how phone number additions are counted, including the daily limit on verification SMS requests and unsuccessful attempts.
- How can I compare FXTRADING.com trading account types?Compare available account types by pricing, platforms, instruments, currencies, funding requirements, trading settings, and eligibility before selecting an option in the Client Portal.
- Why is my trading account missing from the Client Portal?Troubleshoot a missing trading account by checking categories, filters, profile details, creation status, and archived accounts before contacting the Customer Support Team.
- Deposit and Withdrawal TroubleshootingTroubleshoot deposit or withdrawal problems related to temporary MetaTrader issues or Funds Management restrictions, and learn when to submit a Service Hub ticket.
- Understanding Demo Account Funding DelaysFind out why a new USD Demo Account may temporarily show a zero balance instead of its default USD 10,000 in virtual funds, and what to do next.
- Creating Trading Accounts and Troubleshooting Display IssuesFollow the current Client Portal path to create a Live or Demo Account and troubleshoot a newly created account that does not appear.
- Why Can't I See All My Login Records in the Activity Log?Learn how device login tokens affect Account Activity records, including their validity periods and when a new Client Portal login entry is created.
- Required Documents for Corporate Trading Account SetupReview the documents and information commonly required when applying for an FXTRADING.com corporate trading account.
- Understanding Joint Trading AccountsUnderstand joint account eligibility, participation limits, funding and withdrawal rules, and restrictions on transferring positions or funds between account types.
- How to check current spreads and trading conditionsLearn where to check current spreads and which account, instrument, and market factors can change trading costs and execution conditions.
- Does FXTRADING.com offer Cent Accounts?Review whether Cent Accounts are offered, how they differ from standard trading accounts, and where to check currently available account types and specifications.
- Account Restrictions During Compliance Review
- Understanding Trading Compliance Review
- Does FXTRADING.com offer synthetic indices?Confirm the availability of synthetic indices and learn how to check the instruments and specifications offered for your account in MT4 or MT5.
- How do I correct the Latin-alphabet spelling of my name?
- Index Futures Contract Sizes ExplainedCompare standard, mini, and micro index futures contract sizes, and check which contract-size option FXTRADING.com currently offers for index products.
- What should I do if my trading-account balance is negative?Check profile-wide eligibility for negative balance clearing, required account conditions, the effect of approval, and how to request a review.
- Understanding Your FXT Customer Level and Support PriorityLearn how your FXT Customer Level is determined and reviewed monthly, what combined net equity includes, and how the level affects human-support priority and target first-response times.
Product Specification
This collection contains FXTRADING.com product specifications, including trading limits, account specifications, platform capabilities, execution rules, product constraints and other technical information used by the Help Center, Customer Support Team and Fin AI.
- What are the open and pending order and trade-size limits?Review combined order and single-order volume limits, check lower instrument-specific specifications in MT4 or MT5, and troubleshoot rejected orders.
- What Is the Maximum Leverage and How Do I Check It?Learn where to verify account and instrument leverage, what may reduce effective leverage, and how to request and confirm an available leverage change.
- Understanding Dynamic Leverage LimitsReview how equity changes leverage for forex and gold, fixed leverage across other asset classes, currency-adjusted thresholds, margin effects, and terminal re-login requirements.
- Leverage Adjustment Policy for Gold and Silver TradingReview the 200:1 maximum leverage applied to new Gold and Silver positions during designated pre-close windows from May 1, 2026.
- Important Changes to BTCUSD Leverage on MT4 PlatformReview the tiered BTCUSD leverage and margin calculations for MT4 accounts under the Vanuatu license, including the rates for positions above two lots.
- CFD Contract Specifications for Precious MetalsCompare Gold and Silver CFD contract sizes, calculate position values and price-movement outcomes, and understand how leverage affects margin requirements and risk.
- Which trading instruments are available at FXTRADING.com?Check the current symbol list and contract specifications for your account, and troubleshoot missing instruments by platform, server, symbol group, or availability.
- What Are Account Type Suffixes?Compare instrument suffixes by account type and region, then confirm the exact symbol displayed for your intended account before placing a trade.
- Is Hedging Allowed at FXTRADING.com?Learn how full and partial hedges behave across supported platforms, including margin, spreads, swap fees, position management, and the difference between hedging and netting accounts.
- Is There a Time Limit for Holding Positions?Understand how margin, swaps, market conditions, trading strategy, and account type can affect how long you hold a position.
- Trading Hours GuideCheck instrument trading sessions in WebTrader, MT4, or MT5, and understand how weekends, server maintenance, time zones, and daylight saving changes affect availability.
- Modifying Lot Size on Pending OrdersLearn how to change a pending order’s lot size by deleting and replacing the order on MT4, MT5, WebTrader, or the FXTRADING.com Trading App.
- How do trading commissions work?Check when commissions apply, how per-lot, per-side, and round-trip charging works, and how to verify costs for an account and instrument.
- How do I view overnight interest rates (swaps) in MT4 and MT5?Follow the MT4 or MT5 specification steps to check long and short swap values, interpret credits or debits, and account for daily and triple rollover charges.
- When Are Overnight Interest Rates (Swaps) Calculated?Check when MT4 and MT5 apply swap charges or credits at daily rollover and how closing beforehand affects them.
- Why Are Swap Rates Tripled on Wednesday?Learn how T+2 settlement and weekend accounting create Wednesday’s triple swap for most forex pairs, including possible holiday adjustments.
- Will My Open Orders Be Charged Overnight Interest (Swaps) When Markets Are Closed?Understand how swaps apply during market closures, when triple charges occur for FX and other instruments, and where to check current rates.
- Does FXTRADING.com offer Islamic or swap-free accounts?Review current account availability and learn how to check instrument-specific swap or financing details in MT4 or MT5 before holding positions across rollover.